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I ordered a pair of back order gloves in the middle of February and after not receiving them for 4 months, I decided to cancel the order and get a refund. It is now closing in on 30 days since I asked for said refund and I have not had my money returned even though their website specifically states that they legally MUST refund within 14 days. Additionally, while initially they were quite expedient with responding to my emails and spoke exceptionally kindly, they have totally stopped replying. The last thing they said was that they would be happy to give me a refund... Since all this has started unfolding, I looked up what other people thought of the company and according to Reddit, while they are slow and have a terrible record of responding to emails, they do eventually get the things done that they legally have to get done. I'm not holding my breath. I only wish I had looked them up before ordering £200 worth of goods from them. Don't be an easy mark like me. Do business elsewhere.
Avis du , suite à une expérience du par 'LUCERNE' K.
Réponse de blackarmoury.comSignalerDear Steven, This is Anthony, the director here at Black Armoury. Thank you for this review as it has brought the issue to my attention. I am very sorry for this communication situation. Our young customer service person came to the end of his contract end of June and decided to return closer to his family in his home town. Unfortunately this has caused a long delay in handling messages since I have had not yet been able to replace him and am working through a substantial back-log. The refund has just now been processed with PayPal. and you should have received a notification to that effect. We are working to resolve these communication issues, as well as the supply issues we have been facing since last year. Kind regards, Anthony
Réponse de 'Lucerne' KSignalerHello, although I am a few days late to reply, I thank you for issuing a refund (however currently it is still pending). It very much eased my heart to even see that it is pending and I am very happy to think that I may even be returned the £200 I had assumed forever lost. All of that said, I intend to change my review to 2 stars because although I am grateful for a refund and you seem like a very kind person, I would have never initially refunded but for many failings along the way. For starters, your website has misleading wait times. I ordered the gloves assuming it would take 3 months max to be in my hands. Instead I waited 4 months, and they were still on back order. This whole time, the webpage said they would be in stock in approximately 1 month. Secondly communication, when I reached out, my reply was simply that your business would hear from the supplier at some point in the future. I was fortunate that I got a quick few responses when I asked for a refund but then it turned into radio silence (as outlined in my original review). I understand that your business is probably relatively small and it sure isn't easy but I feel like if you had sent out some emails mass addressed to people on back order or with outstanding issues, ect when your employee left, that could have saved me a lot of time and both of us some heartache. Also for reference, I ordered the same gloves on back order from Purple Heart the day after I asked for a refund. They arrived a week ago. In other words, they arrived before the refund despite me chasing your business down in emails, on all social media, trust pilot and even now here. There are also a few more conspiratorial issues that plague me. For one, at the time if my purchase, your website was listed with 9.7/10 from avis verifies despite not being reviewed on here at all before me. Also I can't help but find it curious that I only finally got a refund after I finally took matters up with Avis. (Although I honestly don't trust it until the money is actually in my account and not just pending) Finally, after I initially got no response, I checked on Trust Pilot and Reddit and an inordinate number of people were having the same exact issues as me. I would like to give you the benefit of the doubt but if your employee only recently left as you suggest, that doesn't really explain the many other negative statements I've seen with your business cutting contact on people despite being initially warm and quick to reply. I have half a mind to believe you a silver tongued fox and a great artiste of scam. Hopefully, that half of my mind is wrong. If it is, I pray that a flood of positivity comes your businesses way and drowns out my harsh review but I will not be touching your brand again for a good many years if ever at all. :c
Réponse de blackarmoury.comSignalerHello again, I am not sure exactly why PayPal deferred the refund and set the status to "pending" by it is indeed listed that way on our account. I will keep an eye on it. Regarding the "conspiratorial issues" : - There are actually two review accounts for Black Armoury : you sent your review to the French on (which is meant to be inactive but must exist as we are in France). In order to have the possibility of English for the reviews, the .co.uk version is the only one that SHOULD be working : https://www.verified-reviews.co.uk/avis-clients/blackarmoury.com and that is where you were getting the review count from. - You were refunded after the review because these messages come directly to my inbox rather than the customer service box, so I was informed immediately. I fully understand that we have lost you as a customer, and respect that. However, with over 12 thousand orders successfully delivered over the last few years, I do not think it fair to attach "scam" to our name. Poor customer management in a complicated time, yes. Scam. No. Let's leave it here. I will watch PayPal to know that your refund has been completed. Wishing you all the best. Anthony
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