Avis clients de 1001hobbies.fr

Évaluations clients

• 4 / 5

  

  Modifier Signaler

  Treasure Hunt Although the website is not the easiest to navigate, 1001 Modelkits has some hard to find kits and aftermarket supplies that are not found in most online hobby stores. For this reason, I usually check other websites first.

  Avis du 22/03/2021, suite à une expérience du 30/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Steinke, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  It has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...

  Avis du 22/03/2021, suite à une expérience du 03/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mister Brown, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (US U.S.A.)"" it will be distributed as soon as possible. With kind regards, Happy new year.

• 1 / 5

  

  Modifier Signaler

  Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

  Avis du 22/03/2021, suite à une expérience du 28/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.

• 1 / 5

  

  Modifier Signaler

  Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.

  Avis du 22/03/2021, suite à une expérience du 23/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  item in perfect condition and very… item in perfect condition and very quick in the delivery

  Avis du 22/03/2021, suite à une expérience du 31/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Avian, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  You sent me the wrong order You sent me the wrong order

  Avis du 22/03/2021, suite à une expérience du 29/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Whitney Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.

• 1 / 5

  

  Modifier Signaler

  I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

  Avis du 22/03/2021, suite à une expérience du 02/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mister Duever, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (CA CANADA)"" it will be distributed as soon as possible. With kind regards, Happy new year.

• 1 / 5

  

  Modifier Signaler

  I have not received my items I have not received my items, nor have I received any indication that I will. Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.

  Avis du 22/03/2021, suite à une expérience du 29/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Ordered on 4/12/20 still has not… Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!

  Avis du 22/03/2021, suite à une expérience du 28/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies

• 4 / 5

  

  Modifier Signaler

  I'm afraid that you choice of couriers… I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.

  Avis du 22/03/2021, suite à une expérience du 23/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Geachte heer Mackintosh, Bedankt voor je feedback. We staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er erg in geïnteresseerd! Tot ziens op onze website 1001 hobby's

• 5 / 5

  

  Modifier Signaler

  Aires detail sets When no one else has what your looking for, 1001 hobbies does.

  Avis du 22/03/2021, suite à une expérience du 21/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Sanchez, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Not happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

  Avis du 22/03/2021, suite à une expérience du 30/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good Service Good Service! Arrived well packaged and fast! Buyer from the UK

  Avis du 22/03/2021, suite à une expérience du 23/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Chau, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  I have not yet received my package… I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

  Avis du 22/03/2021, suite à une expérience du 28/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Thank you so much Thank you so much. The item (Ukrainian house)arrived quickly to the United States and was very well packaged.

  Avis du 22/03/2021, suite à une expérience du 25/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Falco, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 4 / 5

  

  Modifier Signaler

  I have not seen my purchased item yet. I have not seen my purchased item yet. I can’t blame the 1001 people about that but, I can say that their tracking information wasn’t that helpful. Counting from the day I made the purchase it has been 5 weeks that I have been waiting. I am doubtful that I will ever see my package. 1001 offers many items that I can’t get elsewhere but, I can’t trust that the delivery will be made.

  Avis du 22/03/2021, suite à une expérience du 26/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Fall, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Still waiting I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn’t understand it. It is December 29th and I still haven’t received the model. My uncle also Ordered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. This Was the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don’t even know if it’s still coming or if I lost my money. I choose your company because of all the good reviews.

  Avis du 22/03/2021, suite à une expérience du 29/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Reilly Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.

• 1 / 5

  

  Modifier Signaler

  I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

  Avis du 22/03/2021, suite à une expérience du 03/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Ms. Schneider, We inform you that we are today launching an investigation with the carrier. We are trying to move things forward, but be aware that this carrier is very much behind schedule. Thank you for your understanding, Customer care 1001hobbies.

• 3 / 5

  

  Modifier Signaler

  Bad shipping time Bad shipping time , cost of delivery represents specail courier rate , but actual shipping time is longer than air post parcel.

  Avis du 22/03/2021, suite à une expérience du 23/12/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Chenne, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 5 / 5

  

  Modifier Signaler

  I have not received the paint I ordered… I have not received the paint I ordered yet! The last I knew, it had entered the US. Nothing since. Later tonight! I got the Field Drab paint a few minutes ago. All is well!

  Avis du 22/03/2021, suite à une expérience du 16/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Very good service Very good service! Of course shipping to the U.S. is expensive, but they have things I can only find there. I will continue to buy from them.

  Avis du 22/03/2021, suite à une expérience du 04/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mrs Boehnlein, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 5 / 5

  

  Modifier Signaler

  The kit arrived safe and intact The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.

  Avis du 22/03/2021, suite à une expérience du 05/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr weiler, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Took 2 months to get the product Took 2 months to get the product. Product was great once we received it.

  Avis du 22/03/2021, suite à une expérience du 07/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr BREINHOLT, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  It’s been close to a month (order… It’s been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.

  Avis du 22/03/2021, suite à une expérience du 12/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Delicce, Thank you for your feedback. We would like to inform you that we have contacted the carrier who informs us that your package is ""Arrival at the office of exchange in the country of destination (US U.S.A.)"". We understand your impatience, and apologise for the delay in transport from France to the USA, but you will understand that current conditions may also delay packages. See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

  Avis du 22/03/2021, suite à une expérience du 05/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Madam, Sir, Thank you for your feedback. We would like to point out that due to the Covid-19, Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable deadlines. We make a point of sending an email to accelerate the taking in charge of the parcel. We ask for a little patience. Moreover, if you do not like the model you received, you can return it to us. We apologize for the delay. Happy new year 2021. Customer Care 1001hobbies

• 3 / 5

  

  Modifier Signaler

  Placed order 1/2/21 shipped out 1/7… Placed order 1/2/21 shipped out 1/7 arrived country of destination 1/8 10 days later no information on arrival

  Avis du 22/03/2021, suite à une expérience du 18/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  good price fast shipping good price fast shipping

  Avis du 22/03/2021, suite à une expérience du 05/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Mouton , Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 5 / 5

  

  Modifier Signaler

  I am very pleased with the whole… I am very pleased with the whole transaction. Despite the delay n delivery, due to the pandemic, you had outstanding communication, and delivered an excellent product in the end.

  Avis du 22/03/2021, suite à une expérience du 10/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Smith, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Besteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!

  Avis du 22/03/2021, suite à une expérience du 13/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Geuskens, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, Klantenservice 1001 hobby's

• 4 / 5

  

  Modifier Signaler

  pretty good supplies from here ands… pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.

  Avis du 22/03/2021, suite à une expérience du 18/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Jason, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Great service! Great service!

  Avis du 22/03/2021, suite à une expérience du 19/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Gutzmer, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Repeat Customer Good selection, easy to use web site and timely delivery

  Avis du 22/03/2021, suite à une expérience du 12/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Mahal, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Prompt updates and great service Great communication with the updates....given that shipping around the world is a bit off due to the covid thing, item arrived in a reasonable time....thank you...

  Avis du 22/03/2021, suite à une expérience du 19/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Thomas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.

  Avis du 22/03/2021, suite à une expérience du 07/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Madam, Sir, Thank you for your feedback. We apologize for this incident and the delay in processing your order. We understand this dissatisfaction but you will understand that due to Covid-19, and increases in parcel volumes, the carrier Delivengo and the local carrier are having great difficulty maintaining reasonable delivery times. We ask for your patience. kind send you an email to try to make things move forward We apologise for the delay. Happy New Year 2021. CUSTOMER SERVICE 1001HOBBIES

• 4 / 5

  

  Modifier Signaler

  Might be good if you explain which… Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.

  Avis du 22/03/2021, suite à une expérience du 05/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Pollard, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 4 / 5

  

  Modifier Signaler

  Product was delivered in good condition… Product was delivered in good condition and the quality was what I expected. Delivery time was excessive. I was impressed with the selection of models many of which I've not seen anywhere else in one site. I will shop again from 1001 I will just need to adjust my delivery expectations.

  Avis du 22/03/2021, suite à une expérience du 17/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

  Avis du 22/03/2021, suite à une expérience du 04/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent service The whole experience was great. Packaging was excellent, and it arrived as scheduled. Definitely doing more buisness with them.

  Avis du 22/03/2021, suite à une expérience du 09/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Crews, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Excellent service Excellent service. Got emails every time something was updated:oredre received, despatched, entered US, etc. Quick turnaround despite coming from France to US. Better than a UK company I tried, which was out of stock ... ironic.

  Avis du 22/03/2021, suite à une expérience du 18/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. David, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!

  Avis du 22/03/2021, suite à une expérience du 05/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Madam Morey Thank you for your feedback. We would like to inform you that your parcel was flashed by our depot and delivered to Hermès on 23/12/2020 16:33:52. Unfortunately, due to the Covid-19, the Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable delays. We make a point of sending an email to accelerate the taking in charge of the parcel. We apologize for this delay. Happy new year 2021. Customer care 1001hobbies.

• 4 / 5

  

  Modifier Signaler

  It’s Taking to long to get to my… It’s Taking to long to get to my location

  Avis du 22/03/2021, suite à une expérience du 08/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Mr Aguilar, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

  Avis du 22/03/2021, suite à une expérience du 06/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Batiukov, We regret this incident and your comment. We have not received any cancellation requests, neither by email, phone nor chat. We therefore could not know that you wanted your order cancelled and refunded. Please note that we have just cancelled your order. Happy New Year 2021. Customer service 1001hobbies.

• 3 / 5

  

  Modifier Signaler

  I haven’t received the paint I ordered… I haven’t received the paint I ordered yet!

  Avis du 22/03/2021, suite à une expérience du 16/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  I am extremely happy with 1001 model… I am extremely happy with 1001 model kits! The order process was very easy and they kept me updated on the status of my order from the time I ordered to when it was delivered! I will definitely be ordering from them again and I highly recommend them! Thank you , William Hammond

  Avis du 22/03/2021, suite à une expérience du 20/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Hammond, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Repeat Customer 1001 Modelkits is becoming a favorite supplier for esoteric hobby supplies at reasonable prices. Sure they take a bit longer as they ship from Europe, but that is not a problem, and I am happy to have found them! How happy am I? I am a repeat customer and I think that says it all.

  Avis du 22/03/2021, suite à une expérience du 20/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Burke, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Despite having received a confirmation… Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.

• 5 / 5

  

  Modifier Signaler

  Shopping experience was a delight Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Anstey, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Excellent service Excellent service, prompt turnaround. Great communication. Faultless purchase, thank you.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mrs. Dowling, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Terrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

  Avis du 22/03/2021, suite à une expérience du 20/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great experience Great experience

  Avis du 22/03/2021, suite à une expérience du 30/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Grothe, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  overpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again

  Avis du 22/03/2021, suite à une expérience du 19/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Considering this company is in France…Excellent Service Considering this company is in France the service was excellent and delivery very quick. They messaged me regularly updating me with how my order was progressing. It took less time for my order to travel from France to the UK than from Heathrow to Warrington. Will use this company again.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Thomas, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  good service good service

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Standen, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Great communication throughout the… Great communication throughout the processing of the order. Fair prices. Highly recommended.

  Avis du 22/03/2021, suite à une expérience du 26/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Madsen, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 4 / 5

  

  Modifier Signaler

  Shipment was pretty quick (Within a… Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Raaphorst, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Zeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!

  Avis du 22/03/2021, suite à une expérience du 22/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great service and great product Great service and great product. Ended up finding something I really wanted. How did after I saw the time. Your store had the airplane model I have been looking for all over

  Avis du 22/03/2021, suite à une expérience du 23/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Boress, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Swift delivery Swift delivery. Excellent information about the package's dispatch and delivery Perfect present

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mrs. Swainsbury, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 4 / 5

  

  Modifier Signaler

  My order came a view Davy’s after i… My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Van Der Plas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Fast delivery Fast delivery

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Pal, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Great Products and Service It has been a pleasure working with 1001 Modelkits. I have purchase many items from them. They have great prices and shipping is fast and reasonable. Great international company to deal with.

  Avis du 22/03/2021, suite à une expérience du 23/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Turner, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Hi Sir, Hi Sir,, thank you for order decal Republic airlines decals ,, have a good day and enjoy day

  Avis du 22/03/2021, suite à une expérience du 20/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Grenon, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 3 / 5

  

  Modifier Signaler

  At the moment I ordered two times and… At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Visser, Thank you for your feedback. Our prices depend on the law of supply and demand of our suppliers. Our service often updates the product data sheet. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  It has been over a month now It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!

  Avis du 22/03/2021, suite à une expérience du 20/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.

  Avis du 22/03/2021, suite à une expérience du 28/01/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.

• 1 / 5

  

  Modifier Signaler

  Dreadful service - avoid this company Ordered a model on 31st December and it only arrived on the 6th February. Only managed to get hold of their customers services to find out what was going on three times - many emails got ignored or unanswered. Model was shipped to the UK from France and the excuse given was distribution problems and brexit but I had ordered another model from a supplier in France on 22nd January and it arrived just 8 days later so I cannot accept this. After waiting six weeks, I even had to demand my money back. I did get my model eventually, but absolutely dreadful, shocking customer service. I will never use them again and strongly suggest that anybody else think very hard before doing so either. A horrendous exercise in misery and pain.

  Avis du 22/03/2021, suite à une expérience du 06/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.

• 1 / 5

  

  Modifier Signaler

  Took 2 months and multiple complaints to get item Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Fergus, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies

• 2 / 5

  

  Modifier Signaler

  Read my mail from 26 january 2021! Read my mail from 26 january 2021!

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.

• 3 / 5

  

  Modifier Signaler

  has a lot of products, BUT... has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.

  Avis du 22/03/2021, suite à une expérience du 07/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sir, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 3 / 5

  

  Modifier Signaler

  hey I got the wrong version well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. :-( Partly my fault part customer service

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.

• 5 / 5

  

  Modifier Signaler

  Nice kits Nice kits, reasonable deliverytime

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Droog, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 4 / 5

  

  Modifier Signaler

  Excellent quality Excellent quality. Great delivery, given the current worldwide pandemic. Products are exactly like the description. Customer service is a little hard to reach

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Hartmann, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  I was very happy with my purchase over… I was very happy with my purchase over all. Even though the box was flattened in transit the model was still intact. I count luck for that considering the models were resin and quite fragile and would have easily been smashed. The expediency with which it arrived to the USA was excellent. Next time I would advise not sending fragile models in envelopes but in boxes.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Burris, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Models arrived as ordered / notified Models arrived as ordered / notified no VAT / Duty. Keep up the good work!

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Riley, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 4 / 5

  

  Modifier Signaler

  Had a delivery that was damaged on… Had a delivery that was damaged on arrival. After contacting 1001 models, they replaced the item, free of charge. Great service!

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Baker, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 3 / 5

  

  Modifier Signaler

  Slow and cumbersome fulfillment The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order. You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver. Only useful if you cannot find the products elsewhere.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Riley, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 3 / 5

  

  Modifier Signaler

  Placed two orders which they did not… Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Sullivabn, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies

• 5 / 5

  

  Modifier Signaler

  They have a wide variety of parts! They have a wide variety of parts!

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Kyle, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Fijne website met ruime keuze uit… Fijne website met ruime keuze uit diverse modellen. AANRADER.

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Noël, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Slecht Slecht! Geen andere woorden voor Ik heb 11-12-2020 mijn pakket geretourneerd en kreeg bericht van post nl dat pakket was afgeleverd op 16-12-2020. Na talloze emails heb ik tot op de dag van vandaag nog steeds mijn geld niet terug ik zal daarom hier ook nooit meer bestellen! Wat een slechte service

  Avis du 22/03/2021, suite à une expérience du 05/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mrs, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.

• 1 / 5

  

  Modifier Signaler

  Complete afzetterij Ik kan niet spreken over de gang van zaken van deze webshop want ik zal hier nooit iets kopen. Deze gasten moeten zich eens goed aan hun hoofd voelen. Ik ben zelf een modelbouwer van (houten) schepen en de prijzen die zij zich durven te vragen gaat veel verder dan aan de dure kant. Dit is gewoon complete afzetterij en de schepen die zij verkopen heb je elders al voor de helft. Gewoon schandalig dat dit gewoon mag. Nogmaals, ik weet niet hoe de afhandeling van bestellingen is of dat de prijs van andere producten lager is, maar het loont zich zeker om elders te zoeken.

  Avis du 22/03/2021, suite à une expérience du 05/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Beste klant, Dank u voor uw feedback. Onze prijzen zijn afhankelijk van de wet van vraag en aanbod van onze leveranciers. Wij verontschuldigen ons voor dit incident. Met vriendelijke groet, 1001Hobbies klantenservice

• 4 / 5

  

  Modifier Signaler

  This is one of the very few online… This is one of the very few online hobby stores who stock all of the items needed to build a successful model. Shipping is a fair cost to where the product is being sent from, and arrives in a timely manner. One suggestion/recommendation for the site and/or model builder is look at the instructions, prior to ordering your model to make sure you have all the correct paints, glue, transfer softeners, etc. etc. which the instructions typically list. I've had to make several orders for materials, as working into the model I did not realize I needed. An amateur issue, not to be repeated? Probably, but the cost of the shipping certainly makes me pause for the next model purchase to be made to ensure that all the materials needed are purchased.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Perkins, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Great service Great service, will use them again.

  Avis du 22/03/2021, suite à une expérience du 01/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Davis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Not worth buying. Not worth buying.

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Matthews, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. Kind regards, customer care 1001hobbies.

• 5 / 5

  

  Modifier Signaler

  Very good webshop from France Very good webshop from France. Nice prices and pretty fast delivery from France to Holland

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Excellent service..will be using again Excellent service..will be using again

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Nigel, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  SCAM They claim to have never received my payment, even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!

  Avis du 22/03/2021, suite à une expérience du 09/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Phoenix, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies

• 5 / 5

  

  Modifier Signaler

  items delivered safe and sound items delivered safe and sound

  Avis du 22/03/2021, suite à une expérience du 15/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Milton, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.

  Avis du 22/03/2021, suite à une expérience du 20/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.

• 2 / 5

  

  Modifier Signaler

  Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.

  Avis du 22/03/2021, suite à une expérience du 15/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Helaas na ruim 3 weken nog niks ontvangen Ik heb op 23 januari een bestelling gedaan en betaald. Ongeveer 2 weken geeft de track and trace aan dat het pakket moet worden opgehaald door de bezorgdienst. Dit gebeurt maar niet. Twee keer gemaild en de toezegging gedaan door 1001hobbies dat het snel op de post zou gaan. Helaas nog geen resultaat. Ik hoop dat deze review 1001hobbies tot actie aanzet. ik hoop dat jullie dit bericht serieus nemen. Ik heb gelijk betaald. Nu moeten jullie mijn bestelling snel op de post doen. Mochten jullie willen reageren? Doe dat dan maar in het Frans. Dan kunnen jullie wellicht beter uitleggen waarom het zo lang duurt!

  Avis du 22/03/2021, suite à une expérience du 13/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service

• 5 / 5

  

  Modifier Signaler

  Nice shop with a good range of tools. Nice shop with a good range of tools.

  Avis du 22/03/2021, suite à une expérience du 09/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Leen Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Excellent and timely service Excellent and timely service! Thank you!

  Avis du 22/03/2021, suite à une expérience du 13/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mrs Warner, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 1 / 5

  

  Modifier Signaler

  Pas op!!! Heb via deze site een model gekocht. Bedrag is afgeschreven van mij n creditcard. Daarna ondanks herhaaldelijke pogingen tot contact geen nieuws meer gehad. Geen bevestiging. Geen nieuws over verdere afhandeling. Telefoonnummer op de site werkt niet en geeft in het Frans aan dat je maar moet mailen. Hoop dat het goed komt, maar krijg inmiddels een slecht gevoel bij de afloop van mijn aankoop hier. Zeker nu reacties op vragen uitblijven. Wil deze ervaring als waarschuwing hier delen.

  Avis du 22/03/2021, suite à une expérience du 17/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Delivery time FAR TOO LONG! With a .co.uk website and a UK contact number, assumed it was a UK based company as nothing to give true location obvious on website. MISTAKE. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.

  Avis du 22/03/2021, suite à une expérience du 09/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service

• 5 / 5

  

  Modifier Signaler

  Really detailed model-easy to build-all…Citroen kit car Really detailed model-easy to build-all parts needed in the box including paint

  Avis du 22/03/2021, suite à une expérience du 08/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Rutter Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 5 / 5

  

  Modifier Signaler

  Best Stop, Shop Excellent service! A great lineup of products, and dozens of brands to pick, and choose from without a worry!

  Avis du 22/03/2021, suite à une expérience du 15/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mrs Mark Olson, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies

• 2 / 5

  

  Modifier Signaler

  The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site

  Avis du 22/03/2021, suite à une expérience du 15/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Not truthful about inventory? When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors. Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021 Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.

  Avis du 22/03/2021, suite à une expérience du 12/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....

  Avis du 22/03/2021, suite à une expérience du 21/02/2021 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.

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