Avis clients de 1001hobbies.fr

Évaluations clients

• 5 / 5

  

  Modifier Signaler

  Fantastic. Great service, will use again. Thank you.

  Avis du 22/03/2021, suite à une expérience du 13/06/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  the way online stores SHOULD be run! My experience with 1001modelkits was commendable. They kept me updated, the prices were not unreasonable, and my order arrived in a timely fashion undamaged. I would not hesitate to recommend 1001modelkits to anyone!

  Avis du 22/03/2021, suite à une expérience du 09/08/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Stick with 1001 Modelkits In searching for Testor's Contacta cement, 1001 Modelkits had what I needed at the right price and shipping costs. All other sites, the cost was much higher and shipping was astronomical.

  Avis du 22/03/2021, suite à une expérience du 19/11/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Outstanding....will definitely recommend and use again. The only con is shipping a little long. But the service and getting exactly what I ordered as well as packaged to arrive complete and ready to use cannot be understated. Thank you. You will hear from me again.

  Avis du 22/03/2021, suite à une expérience du 19/07/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent shop, quickly and with great service Excellent shop, quickly and with great service, products arrived quickly and well packaged to Brazil.

  Avis du 22/03/2021, suite à une expérience du 17/06/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.

  Avis du 22/03/2021, suite à une expérience du 05/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service

• 5 / 5

  

  Modifier Signaler

  Excellent Great site. Great service. Highly recommend to all.

  Avis du 22/03/2021, suite à une expérience du 29/07/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great Experience I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.

  Avis du 22/03/2021, suite à une expérience du 23/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Order lead time I feel more paint items should be kept in your inventory in the USA. The delivery time of two weeks because they have to come from your European warehouse does not lend to good customer service.

  Avis du 22/03/2021, suite à une expérience du 03/02/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.

  Avis du 22/03/2021, suite à une expérience du 23/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service www.1001modelkits.com

• 1 / 5

  

  Modifier Signaler

  Horrible experience This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.

  Avis du 22/03/2021, suite à une expérience du 25/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

  Avis du 22/03/2021, suite à une expérience du 23/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  AWACS Pin Excellent workmanship....my husband was thrilled with his AWACS pin.

  Avis du 22/03/2021, suite à une expérience du 10/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Do not waste your time or money Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.

  Avis du 22/03/2021, suite à une expérience du 20/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  B17 eduard Engines great price quick delivery fab service

  Avis du 22/03/2021, suite à une expérience du 03/02/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.

  Avis du 22/03/2021, suite à une expérience du 27/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits

• 1 / 5

  

  Modifier Signaler

  WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier

  Avis du 22/03/2021, suite à une expérience du 23/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!

  Avis du 22/03/2021, suite à une expérience du 28/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Two orders both cancelled and had to email them to find out!! I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either. When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock. I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.

  Avis du 22/03/2021, suite à une expérience du 31/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive. Category : Diecast models Fiat 500 Blue 500C Pink x 2 1:43 I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale. What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag! The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive. Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models? Luckily, my daughter, for which they were a Christmas present is happy with them.

  Avis du 22/03/2021, suite à une expérience du 09/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, We apologize for the inconvenience. Could you please send us an email to contact@1001modelkits.com with the dimensions of the products you received? That way we can correct the information on our website if it is inaccurate. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits

• 1 / 5

  

  Modifier Signaler

  Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.

  Avis du 22/03/2021, suite à une expérience du 23/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service www.1001modelkits.com

• 4 / 5

  

  Modifier Signaler

  So far so good.....ll Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).

  Avis du 22/03/2021, suite à une expérience du 27/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time – 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price…I’ll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside…but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap…something! But something comes from France and no filler whatsoever…hmmm. I’m not impressed with the service, but the price was better than some places here, however, I will never use your services again.

  Avis du 22/03/2021, suite à une expérience du 25/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

  Avis du 22/03/2021, suite à une expérience du 21/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Good service Emails kept me informed of order process, model arrived with no problems.

  Avis du 22/03/2021, suite à une expérience du 21/02/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.

  Avis du 22/03/2021, suite à une expérience du 01/02/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.

  Avis du 22/03/2021, suite à une expérience du 01/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits

• 1 / 5

  

  Modifier Signaler

  Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec

  Avis du 22/03/2021, suite à une expérience du 19/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  My new ""go-to"" online vendor. I have placed a couple of orders on rare models that are difficult to find here in the USA and 1001 Modelkits never disappoints. They provide email confirmation of my orders, when they process, and when my order ships. They also are fast to respond to any inquiry, so their customer service is top notch. If you're looking for that hard-to-find model or kit, they will likely have it at a competitive price. I'm so glad they are out there and I will be returning again as a satisfied customer. Cheers.

  Avis du 22/03/2021, suite à une expérience du 17/02/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Giant Aeromaster Just got the Giant Aeromaster ARF kit from 1001 Modelkits. The kit was in great shape and was delivered within the time frame they specified even though It was shipped from France. I would buy from this company again.

  Avis du 22/03/2021, suite à une expérience du 25/02/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Maskol Received materials rapidly. Will try to order more products later.

  Avis du 22/03/2021, suite à une expérience du 25/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Slowest shipping ever/ No shipping I placed my order on 12/19/14. It is now 1/10/15 and nothing. I sent a email checking on the status and I got the it's crossing the Atlantic response. Must be on a rowboat. They have a excellent selection but getting them seems to be an issue. I ordered items from another company in Poland on 12/26/14 and those items arrived on 1/5/15. I do not like leaving negative reviews. Update: It is now 1/15/15 order still being 'processed'. Thanks for offering free shipping on my next order. But seeing that I am out $183.97 so far on this one I do not think there will be a next order. Sorry. 1/22/15 order still being 'processed'. 34 days now and counting. 1/26/15 Paypal refunded my payment. These guys did not even respond to Paypal's investigation. Ordered same items elsewhere on 1/26/15 and they arrived today 1/30/15. Amazing 38 days with 1001 Modelkits and they where still processing. Not a very good way to run a business...just saying. But what does one person matter to these guys.

  Avis du 22/03/2021, suite à une expérience du 11/01/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, We apologize for the delay. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits

• 5 / 5

  

  Modifier Signaler

  Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have take in consideration that some items ship from overseas. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.

  Avis du 22/03/2021, suite à une expérience du 11/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.

  Avis du 22/03/2021, suite à une expérience du 22/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Models Arrived in Great Condition This place is legit.

  Avis du 22/03/2021, suite à une expérience du 17/12/2014 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

  Avis du 22/03/2021, suite à une expérience du 07/05/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks

  Avis du 22/03/2021, suite à une expérience du 15/06/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Thumbs up! Selection, prices and speed were great!

  Avis du 22/03/2021, suite à une expérience du 15/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Great Selection, slow shipping I was looking for a very specific kit, a Heinkel He-111 H-3 for a Battle of Britain diorama. They not only had a great kit from Revell that had 4 models for the price of one, but also undercut the competition by $60! I had to wait two weeks for it, but I plan on purchasing the kit a few times over from them!

  Avis du 22/03/2021, suite à une expérience du 20/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

  Avis du 22/03/2021, suite à une expérience du 15/06/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  excellent service and quality products Order arrived in good time, no hassle purchase reasonable prices would reccomend to anyone

  Avis du 22/03/2021, suite à une expérience du 29/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good Shopping The inventory of 1001 Modelkits is perhaps the best around. When I need to find something, they have it. The only part I do not care for is having them ship it to arkansas and then on to me. Direct shipping would seem to be a better alternative.

  Avis du 22/03/2021, suite à une expérience du 01/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  1001 Modelkits I bought the translucent gren enamel to paint clear plastic canopies for warhammer 40k models. It arrived when they said it would and worked great.

  Avis du 22/03/2021, suite à une expérience du 28/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  good but not great a litty slow to deliver

  Avis du 22/03/2021, suite à une expérience du 08/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  First order no problems Placed my first order with them from the UK with slight trepidation as usual when purchasing from another country. But the order showed up quicker than expected and all in present and correct, so I'm sure I'll use 1001 Modelkits again.

  Avis du 22/03/2021, suite à une expérience du 25/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  I ordered a thing, they sent me the thing... Sure, merchandise could always be a little cheaper, shipping could always be a day faster, but I have no complaints. My merchandise arrived as advertised, in a reasonable amount of time, and I was able to track it when it shipped.

  Avis du 22/03/2021, suite à une expérience du 09/04/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Got what I ordered. Everything was fine when I got it. no complaints at all.

  Avis du 22/03/2021, suite à une expérience du 11/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Not the fastest It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it. It was listed as 'in stock' too.

  Avis du 22/03/2021, suite à une expérience du 19/04/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  My grandson was ""thrilled"" with the items that I purchased for his Birthday. Product was great and service very speeeeeeeeeeedy !!

  Avis du 22/03/2021, suite à une expérience du 30/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good service My order arrived two weeks after I placed the order. The web site was easy to use and their selection can't be beat

  Avis du 22/03/2021, suite à une expérience du 11/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent service! I liked the website, buying and shipment process. All was great!

  Avis du 22/03/2021, suite à une expérience du 01/04/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  1001 Modelkits delivers on Nautilus Models Project Mercury display stand! 1001 Modelkits was very affordable, speedy and professional throughout in their sale and delivery of the Nautilus Models NAU-6201L wooden display stand for the 1/12 scale MRC/Atomic City Project Mercury Spacecraft model. Ordering, follow-up notifications, and delivery were all very smooth and flawless! Would highly recommend!!!

  Avis du 22/03/2021, suite à une expérience du 19/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Takes FOREVER ! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

  Avis du 22/03/2021, suite à une expérience du 30/05/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Great store, good range Great store, good range. Good for some hard to find stuff. A little pricey sometimes.

  Avis du 22/03/2021, suite à une expérience du 04/04/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

  Avis du 22/03/2021, suite à une expérience du 30/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.

  Avis du 22/03/2021, suite à une expérience du 10/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.

  Avis du 22/03/2021, suite à une expérience du 02/05/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Caracal EC-121 Decals Internet search for EC-121 decals brought up 1001 Models, always a wee bit wary of ordering from a company I have never heard of. The prices were in USD and it was a .com therefore I assumed I was dealing with an American company and they are normally great. Not until I had paid and checked out did I realise this company was in France, not to worry every bit at good as an American Company and even quicker, well it's just across the channel innit !

  Avis du 22/03/2021, suite à une expérience du 29/04/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  great everything went smoothly and quickly , great service

  Avis du 22/03/2021, suite à une expérience du 20/05/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Quality products at excellent pricing! The range of products from the multiple manufacturers gave me the best chance of obtaining exactly the item's I needed. The line chosen produced unbelievable quality and detail. I plan many more purchases, very soon.

  Avis du 22/03/2021, suite à une expérience du 04/04/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  My first experience with 1001 Modelkits. My first purchase with 1001 Modelkits was, as with all online buying experiences, a leap of faith. I was purchasing a photo-etch add-on for a model kit I was planning on building soon. 1001 Modelkits website was easy to navigate, and I quickly found what I needed. I paid for my purchase via Paypal and hoped for the best. Every step of the process was confirmed by email, from my ordering on 3/13/2015, my purchase shipping, it's delivery to 1001 Modelkit's U.S. distribution center, to it arriving at my doorstep on 3/28/2015. My purchase was professionally packaged and was in great shape when I opened it. My first experience with 1001 Modelkits was an excellent one, they are fast and professional. I will definitely be purchasing items from them in the future, Thanks 1001 Modelkits!

  Avis du 22/03/2021, suite à une expérience du 30/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Books rcvd of high quality. Both books feature two rather obscure British warplanes. Both were richly illustrated and were concise and to the point. The Bristol Brigand Book of the warpaint series was especially good. Covering 3 variants of this late war airplane, it did not disappoint. The only burr under the saddle was the length of time it took to receive seemed awfully long almost 3 weeks or so. I know the warehouse of origin is in France and the may have saved a considerable amount of time .by direct shipping to the end user. Im thinking that they probably consolidated other orders in with mine sending it to AR and distributing it there. Well the most important thing was getting 2 books I desired for a long time and waiting x time is a trifle. Next time I'll know what to expect. Thank You Martin Gherardi

  Avis du 22/03/2021, suite à une expérience du 04/04/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

  Avis du 22/03/2021, suite à une expérience du 01/06/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  A model supplier I was on pins and needles anticipating my order delivery of one of the rarest and virtually impossible kits to obtain in the US. 1001 fulfilled my every expectation by delivering just the very item I was obsessing on getting. Especially at the fair and reasonable price offered compared to other sources world-wide. It is the very first time using 1001. but I give them a FIVE STAR rating.

  Avis du 22/03/2021, suite à une expérience du 06/03/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  very good i wuz very pleased will deal with them again

  Avis du 22/03/2021, suite à une expérience du 16/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.

  Avis du 22/03/2021, suite à une expérience du 29/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service

• 1 / 5

  

  Modifier Signaler

  Pathetic You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

  Avis du 22/03/2021, suite à une expérience du 04/07/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.

  Avis du 22/03/2021, suite à une expérience du 25/08/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

  Avis du 22/03/2021, suite à une expérience du 22/06/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny

  Avis du 22/03/2021, suite à une expérience du 18/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.

  Avis du 22/03/2021, suite à une expérience du 11/08/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

  Avis du 22/03/2021, suite à une expérience du 19/07/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.

  Avis du 22/03/2021, suite à une expérience du 30/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

  Avis du 22/03/2021, suite à une expérience du 23/07/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.

  Avis du 22/03/2021, suite à une expérience du 11/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.

  Avis du 22/03/2021, suite à une expérience du 30/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service

• 5 / 5

  

  Modifier Signaler

  Great company to deal with Bought some hard to find self adhesive photo etched accessories for a TA-4J Skyhawk in 1/48 scale. Parts are great and easy to work with and the company is easy to deal with. They communicate a lot with email and that is a plus for them. Some companies don't bother after a sale. They even sent a survey to make sure I was happy with the items. Try this company when you need anything for your models, they are great, fast and fair priced.

  Avis du 22/03/2021, suite à une expérience du 22/07/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early

  Avis du 22/03/2021, suite à une expérience du 28/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.

  Avis du 22/03/2021, suite à une expérience du 19/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Outsatanding. Your service was outstanding & your prices were just right. Looking forward to ordering more items at a later date & time. Again Outstanding.

  Avis du 22/03/2021, suite à une expérience du 22/07/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Très content Bien arrivé en bon état parfait très satisfait

  Avis du 22/03/2021, suite à une expérience du 01/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .

  Avis du 22/03/2021, suite à une expérience du 26/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great seller ! Very good prompt service from trusted retailer

  Avis du 22/03/2021, suite à une expérience du 19/08/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Seafury FB11 Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.Glendinning Truro. Cornwall

  Avis du 22/03/2021, suite à une expérience du 14/08/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear sir, It seems that you are happy with our service ! Could you update your comment to a 4/5 star evaluation? Sincerely, The 1001modelkits team

• 1 / 5

  

  Modifier Signaler

  Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail

  Avis du 22/03/2021, suite à une expérience du 21/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service

• 3 / 5

  

  Modifier Signaler

  A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model

  Avis du 22/03/2021, suite à une expérience du 05/08/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.

  Avis du 22/03/2021, suite à une expérience du 30/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: contact@1001modelkits.com Best regards, Customer service

• 5 / 5

  

  Modifier Signaler

  Great! Thank you for your great service and support as always!

  Avis du 22/03/2021, suite à une expérience du 25/06/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Got the item, took a while After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

  Avis du 22/03/2021, suite à une expérience du 28/06/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

  Avis du 22/03/2021, suite à une expérience du 28/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, We do our best to keep our website updated, but some stock errors may sometimes occur. We apologize for the inconvenience. Your order was refunded yesterday (29th of September), 4 days after you asked for the cancellation. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service

• 5 / 5

  

  Modifier Signaler

  Nothing to worry about I was initially worried that my order had been forgotten (it had been ""processing"" for almost ten days), but the item came in about 2 weeks, exactly as ordered. I'm really happy with my purchase, especially since they had a 15-year-old item that is incredibly hard to come by!

  Avis du 22/03/2021, suite à une expérience du 06/08/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!

  Avis du 22/03/2021, suite à une expérience du 17/09/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service

• 5 / 5

  

  Modifier Signaler

  Great experience Very fast - very good - great place to shop on the internet

  Avis du 22/03/2021, suite à une expérience du 04/10/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  poor customer service Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order, my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.

  Avis du 22/03/2021, suite à une expérience du 26/10/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Unfortunately the product you ordered was out of stock and could not be resupplied from our suppliers. We apologize for the inconvenience. Best regards, Customer Service

• 4 / 5

  

  Modifier Signaler

  Not bad It was an easy process and I would certainly use them again.

  Avis du 22/03/2021, suite à une expérience du 05/02/2016 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Good Products Good Products, Processing Shipping soon and shipping is a bit confusing.

  Avis du 22/03/2021, suite à une expérience du 31/01/2016 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  garbage > 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.

  Avis du 22/03/2021, suite à une expérience du 19/12/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Great service Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.

  Avis du 22/03/2021, suite à une expérience du 09/12/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Wouldn't hesitate to buy again from them! I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.

  Avis du 22/03/2021, suite à une expérience du 08/12/2015 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

  Avis du 22/03/2021, suite à une expérience du 21/01/2016 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

Avis affichés par ordre chronologique