Avis clients de 1001hobbies.fr

Évaluations clients

• 5 / 5

  

  Modifier Signaler

  Really pleased with the service Really pleased with the service

  Avis du 22/03/2021, suite à une expérience du 16/11/2018 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  very satisfied with the service I… very satisfied with the service I received.

  Avis du 22/03/2021, suite à une expérience du 31/01/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Just what I required Just what I required, delivery excellent, quality good Thanks

  Avis du 22/03/2021, suite à une expérience du 10/12/2018 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Zeer slechte online shop het zijn… Zeer slechte online shop het zijn gewoon oplichters op gebied van geld terug te geven van teruggestuurde produkten heb mijn 732€ niet terug gekregen heb van alles geprobeerd niks helpt ze beloven en tenslotte is het nougabolle zo kan ik ook rijk worden mijn oordeel er niet kopen

  Avis du 22/03/2021, suite à une expérience du 11/12/2018 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  I WAS IMPRESS WITH YOUR STORE I WAS IMPRESS WITH YOUR STORE, BUT I NEVER RECEIVE MY ORDER YET.

  Avis du 22/03/2021, suite à une expérience du 15/12/2018 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Your order has been sent back to us so we sent it again on the 12/12/18. Please let us know if there is any issue. Best regards, The 1001modelkits Team

• 5 / 5

  

  Modifier Signaler

  Very helpful and fast Very helpful and fast. Helped to save Christmas when a local supplier fell through.

  Avis du 22/03/2021, suite à une expérience du 24/12/2018 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Everything as advertised Everything as advertised. Great communication.

  Avis du 22/03/2021, suite à une expérience du 28/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Perfect Perfect! Great company and great product! Fast shipping even over sea! Thank you!

  Avis du 22/03/2021, suite à une expérience du 03/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  I received my order quite rapidly and… I received my order quite rapidly and in very good condition, as advertised.

  Avis du 22/03/2021, suite à une expérience du 04/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Quick and efficient service from… Quick and efficient service from ordering till the arrival of my front door.

  Avis du 22/03/2021, suite à une expérience du 14/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  I have not long started purchasing… I have not long started purchasing products from this company. So far I have not been disappointed . Products arrived in good condition and delivered when they said it would. Prices very competitive. If I have any criticism to make it is this. They sent me an E mail in French which I did not understand. When I explained that I did not speak French. I asked twice to be sent in English. But still sent in French. I hope this will be rectified in the future. I will order more products soon and see what happens.

  Avis du 22/03/2021, suite à une expérience du 05/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Everything went well Everything went well. The items ordered were everything they were advertised as. The only glitch was the delay through customs at Heathrow. Nothing to do with 1001 Modelkits.

  Avis du 22/03/2021, suite à une expérience du 06/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Place two orders Place two orders, received one RC aluminum pulley on first order.excellent shipping and packing. Second order received two RC products , one product was out of Stock, waiting for refund from the RC Shop to refund my Pay Pal Account. Good Company , Thanks

  Avis du 22/03/2021, suite à une expérience du 08/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent service & very quick… Excellent service & very quick international delivery. I look forward to getting started on this kit.

  Avis du 22/03/2021, suite à une expérience du 03/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great prices and range Great prices, parcel arrived on time and product in great condition.

  Avis du 22/03/2021, suite à une expérience du 29/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Shipped from overseas Shipped from overseas. The model kits are just what I ordered. Couldn't be happier.

  Avis du 22/03/2021, suite à une expérience du 03/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Easy to use on-line shopping Easy to use on-line shopping. Good source for hard to find products.

  Avis du 22/03/2021, suite à une expérience du 04/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.

  Avis du 22/03/2021, suite à une expérience du 30/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Andrew Harris, Your package's preparation started on the 4th of March, less than 48h after you did your order. In order to minimise the shipment's costs, we wait till all of your products are available and send them at once. You had chosen the standard shipment method, since we send our products from France, it is normal for it to take some time. The delay that occurred with your package delivery is not in our reach, but depends on the shipment company in your country (so in your case, the UK). Best regards, 1001Modelkits' customer service

• 5 / 5

  

  Modifier Signaler

  I can't say enough about 1001… I can't say enough about 1001 Modelkits. They had what I wanted and couldn't find elsewhere reasonably priced. ICM 24103, and ICM 24104 MERCI 1001!

  Avis du 22/03/2021, suite à une expérience du 13/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in french when they clearly know I am English.These people are arrogant, ignorant and misleading.

  Avis du 22/03/2021, suite à une expérience du 04/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Delivery a bit slow Delivery a bit slow

  Avis du 22/03/2021, suite à une expérience du 27/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards

• 5 / 5

  

  Modifier Signaler

  Received my order in good condition… Received my order in good condition have not finished making them yet but so far no problems

  Avis du 22/03/2021, suite à une expérience du 10/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  This used to be a great web sight.You… This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!

  Avis du 22/03/2021, suite à une expérience du 13/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, You should have received your order by now. Do not hesitate to contact us if there is still any issue. Best regards, The 1001modelkits Team

• 3 / 5

  

  Modifier Signaler

  Half My order is on back order now My order is on back order and it's only thing I need to get my blizzard going . Been told it will hopefully be back in stock by February 25 and if it's in stock it still need to ship to Texas I had to complain in few emails and finally got one of two I ordered shipped the second is still on backorder. I received first part of order on March 9th.

  Avis du 22/03/2021, suite à une expérience du 19/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Customer, We found only one order of you in our system, which contains one product. Could you please send us a mail with more information what you have not received please? contact@1001modelkits.com Thank you in advance for your help. Kind regards, Team 1001 Modelkits

• 5 / 5

  

  Modifier Signaler

  Grand Sure they were grand

  Avis du 22/03/2021, suite à une expérience du 04/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

  Avis du 22/03/2021, suite à une expérience du 13/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, We sent a reminder to our supplier about the decals. We will get back to you as soon as possible with more information. Once again we apologize for the inconvenience. Best regards, The 1001modelkits Team

• 5 / 5

  

  Modifier Signaler

  Good place to get hard to find… Good place to get hard to find models!!! Good service!!

  Avis du 22/03/2021, suite à une expérience du 08/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Was looking for a specific item that I… Was looking for a specific item that I couldn't only find on this website. They had to ship it to the US. Initially they shipped it incorrectly but refunded the shipping costs without any problem. The package arrived and I love it! Thanks everyone.

  Avis du 22/03/2021, suite à une expérience du 27/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Puzzle was at a great price. Puzzle was at a great price.

  Avis du 22/03/2021, suite à une expérience du 28/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  I placed two orders on the same day… I placed two orders on the same day with in minutes of each other. One came with an average waiting period, the second took well over a month to receive. Thank you Mike

  Avis du 22/03/2021, suite à une expérience du 01/03/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, There can sometimes be a difference in the delivery delay with the economic shipping method that you chose. We apologize for the inconvenience. Best regards, The 1001modelikits Team

• 4 / 5

  

  Modifier Signaler

  Had a problem with my zip code Had a problem with my zip code being wrong don’t know how it happened but it got fixed and the product was sent again at no charge to me.

  Avis du 22/03/2021, suite à une expérience du 12/02/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Delivered in reasonable time and we'll… Delivered in reasonable time and we'll packaged.Will use again

  Avis du 22/03/2021, suite à une expérience du 16/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Second Order to date. Hello. Once Again. Ordered 2ND Load of models. Delighted with purchase. Arrived well packaged and on date. I would now Highly Recommend this company, J. Cassidy.

  Avis du 22/03/2021, suite à une expérience du 28/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good product and have pretty good… Good product and have pretty good customer service..

  Avis du 22/03/2021, suite à une expérience du 16/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

  Avis du 22/03/2021, suite à une expérience du 23/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on contact@1001modelkits.com and send us the photos if you would like. You can also reach us by phone on 1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service

• 5 / 5

  

  Modifier Signaler

  I would recommend this company to anyone I would recommend this company to anyone

  Avis du 22/03/2021, suite à une expérience du 04/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent service!..Also Excellent service!..Also, wide selection of products. Thanks!

  Avis du 22/03/2021, suite à une expérience du 23/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good products and fast shipping across… Good products and fast shipping across the pond.

  Avis du 22/03/2021, suite à une expérience du 13/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Rare kits available. Ships on promised timetable Packaging was so-so They state clearly that it takes them 3-5 days to ship, and it does. But, they have had out of productions kits I have been unable to source anywhere else. I can accept the wait. Of the two kits I purchased, both large, and both shipped transatlantic, one was packed beautifully, the other not particularly well, resulting in the manufacturer's box seal breaking in transit and slight crushing damage to the box. The kit was complete and undamaged. Both kits came with faded box art - so if I was buying to build, my experience was excellent. If I was buying to collect, I would have been less happy.

  Avis du 22/03/2021, suite à une expérience du 07/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Fast service Fast service, and exactly as ordered. Thanks

  Avis du 22/03/2021, suite à une expérience du 10/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent Value for Money Excellent Value for Money. Would now Recommend 1001 Models as excellent company to deal with. No complaints. J. Cassidy.

  Avis du 22/03/2021, suite à une expérience du 30/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed

  Avis du 22/03/2021, suite à une expérience du 29/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further informations about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.

• 5 / 5

  

  Modifier Signaler

  Very good price for the Billings kit Very good price for the Billings kit. Quick tracked delivery. No problems.

  Avis du 22/03/2021, suite à une expérience du 02/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  I recently ordered decals from here… I recently ordered decals from here but, unfortunately, by my own mistake, I ordered the wrong ones. Fortunately I'll be able to pass them on to someone rather than return them. I reordered the correct decals &,after explaining that I need the decals ASAP, they responded to my email almost immediately. Great service &, judging by the decals I received, excellent quality. I would recommend.

  Avis du 22/03/2021, suite à une expérience du 03/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great service Great service! Fast shipping to the States.

  Avis du 22/03/2021, suite à une expérience du 11/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good selection of product sand great… Good selection of product sand great customer service.

  Avis du 22/03/2021, suite à une expérience du 15/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Outstanding Service and Selection I've made three international purchases from 1000 Modelkits over the last year. They had what I was looking for, including hard-to-get models. Each time, the order arrived exactly as scheduled and in good condition. I will keep shopping with them!

  Avis du 22/03/2021, suite à une expérience du 27/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent service Excellent service prompt shipping Thank you!

  Avis du 22/03/2021, suite à une expérience du 18/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good service. I recently bought the Voyager 1:48 model kit and am very happy with the quality and 1001’s prompt delivery. Good service-will use again. Craig

  Avis du 22/03/2021, suite à une expérience du 22/04/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  delivery times abit slow but otherwise… delivery times abit slow but otherwise excellent

  Avis du 22/03/2021, suite à une expérience du 09/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.

  Avis du 22/03/2021, suite à une expérience du 08/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to contact@1001Modelkits.com by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.

• 5 / 5

  

  Modifier Signaler

  no issues whatsoever no issues whatsoever. Happy customer.

  Avis du 22/03/2021, suite à une expérience du 06/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good quality Good quality, fast delivery service

  Avis du 22/03/2021, suite à une expérience du 15/05/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Good service Good service, arrived before scheduled delivery date!

  Avis du 22/03/2021, suite à une expérience du 08/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great service Great service. Quick & courteous response after inquiry. Perfect! Recommended seller!

  Avis du 22/03/2021, suite à une expérience du 11/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  1001 models Good range of models. Quick delivery and good updates on order progress. Only problem new product emails come with dollar sign as prices not pounds uk.

  Avis du 22/03/2021, suite à une expérience du 06/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Two times in a row Two times in a row, they sent the wrong item

  Avis du 22/03/2021, suite à une expérience du 17/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards

• 5 / 5

  

  Modifier Signaler

  Happy customer they provided me assistance i need in instant! well done!

  Avis du 22/03/2021, suite à une expérience du 26/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great choice of items at very reasonable prices. If you don’t mind the slightly longer delivery time, as it’s coming from abroad, then this is the ideal company. Huge choice of items, in my case enamel paints, at a better price than I could find anywhere else. Happy all round, thanks.

  Avis du 22/03/2021, suite à une expérience du 20/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent service Excellent service. Well packed and prompt delivery.

  Avis du 22/03/2021, suite à une expérience du 23/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  The package arrived in good order The package arrived in good order

  Avis du 22/03/2021, suite à une expérience du 16/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good range Good range, good delivery, can't fault them.

  Avis du 22/03/2021, suite à une expérience du 13/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  No problems No problems, good service. Good English.

  Avis du 22/03/2021, suite à une expérience du 24/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

  Avis du 22/03/2021, suite à une expérience du 13/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Linda Reynolds, As we explained to you by email. Unfortunately our logistics team made a mistake in the choice of delivery. However, the package should soon arrive. Best regards

• 5 / 5

  

  Modifier Signaler

  Good service and fast delivery Good service and fast delivery

  Avis du 22/03/2021, suite à une expérience du 20/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good range of ship model kits and PE, Good range of ship model kits and PE,

  Avis du 22/03/2021, suite à une expérience du 18/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Slow shipping, but great price. The items took a while to arrive, but they did have to cross an ocean to get here :p

  Avis du 22/03/2021, suite à une expérience du 27/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent selection and price Excellent selection and price, great service what more do you want. Spot on.

  Avis du 22/03/2021, suite à une expérience du 28/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Everything was good except for… Everything was good except for shipping. I paid for Express shipping but it was sent via regular slow mail. Still, I have to give them credit for admitting the mistake and refunding difference in shipping. Otherwise, it would have been 5 stars.

  Avis du 22/03/2021, suite à une expérience du 17/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Good service Good service. Good variety of products

  Avis du 22/03/2021, suite à une expérience du 12/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I’m not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems

  Avis du 22/03/2021, suite à une expérience du 17/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great experience Great experience. They found some items I had been searching for for years. Would definitely do business with them again

  Avis du 22/03/2021, suite à une expérience du 13/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

  Avis du 22/03/2021, suite à une expérience du 23/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great service Fast shipping and item came in great condition thank you so much.

  Avis du 22/03/2021, suite à une expérience du 12/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

  Avis du 22/03/2021, suite à une expérience du 24/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards

• 1 / 5

  

  Modifier Signaler

  Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.

  Avis du 22/03/2021, suite à une expérience du 15/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies

• 5 / 5

  

  Modifier Signaler

  Thanks for being able to do business… Thanks for being able to do business with me. Your company has good quality items I can't find in the states. Merci.

  Avis du 22/03/2021, suite à une expérience du 06/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  what I ordered arrived when I expected… what I ordered arrived when I expected in good order

  Avis du 22/03/2021, suite à une expérience du 25/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

  Avis du 22/03/2021, suite à une expérience du 23/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to contact@1001modelkits.com. Best regards

• 4 / 5

  

  Modifier Signaler

  good service good service

  Avis du 22/03/2021, suite à une expérience du 18/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent choice of hard to find NITRO RC AIRPLANES I have been looking for 2 specific Top Flite, Greatplanes ARF’s, for years and years. Both ARF’s were discontinued more than 10 years ago. Guess what? 1001 Modelkits had them in stock! I could not believe I finally found the planes. Shipping to the USA took more than a week, both planes arrived securely, and in flawless condition. Couldn’t be happier. Thanks!

  Avis du 22/03/2021, suite à une expérience du 16/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great selection and prices and speedy… Great selection and prices and speedy shipping.

  Avis du 22/03/2021, suite à une expérience du 27/06/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Modellicious Good selection of products, good prices. Only complaint was that delivery was a little bit slow but not a dealbreaker for me as long as I get the stuff I ordered and it is intact!

  Avis du 22/03/2021, suite à une expérience du 08/07/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Fast delivery Fast delivery

  Avis du 22/03/2021, suite à une expérience du 03/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

  Avis du 22/03/2021, suite à une expérience du 03/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards

• 1 / 5

  

  Modifier Signaler

  07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend

  Avis du 22/03/2021, suite à une expérience du 23/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,

• 5 / 5

  

  Modifier Signaler

  Received product w/i 10 calendar days… Received product w/i 10 calendar days in great condition.

  Avis du 22/03/2021, suite à une expérience du 23/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.

  Avis du 22/03/2021, suite à une expérience du 25/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,

• 1 / 5

  

  Modifier Signaler

  Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint

  Avis du 22/03/2021, suite à une expérience du 25/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered : ""Because this e-mail goes in our spams. Fortunatly we checked them. You could have still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been canceled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,

• 5 / 5

  

  Modifier Signaler

  Good to do business with... Service was reasonably fast and the pricing was good. Took a little longer to get my order (as it is shipped first from Europe to their warehouse in the USA first) and then shipped to me. The only thing I might improve would be their tracking system... would have been nice to know where things were with my shipment. Thanks again for the order... I am sure we will do business again soon!

  Avis du 22/03/2021, suite à une expérience du 13/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Items received were as ordered and… Items received were as ordered and described. Delivery was well within time frame.

  Avis du 22/03/2021, suite à une expérience du 06/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  I do not receive the idle Update I… I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine

  Avis du 22/03/2021, suite à une expérience du 29/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team

• 2 / 5

  

  Modifier Signaler

  bad experience with shipment bad experience with shipment ordered two model kits, slowest shipment (eco) selected, which is ok. but the shipment went wrong, package got lost and sender cannot help to find. then i asked 1001 and they said i need to wait until the deadline of this eco shipment. this is not the way i appreciated from the seller where i bought something and the package went lost.

  Avis du 22/03/2021, suite à une expérience du 19/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hye Sir, In some cases, packages can be found, which is why we give deadlines. We simply follow our terms and conditions of sale. Conditions you accepted when placing your order. We remain at your disposal. You can therefore contact us at contact@1001modelbouw.nl Best regards

• 4 / 5

  

  Modifier Signaler

  takes some time but I get what I order takes some time but I get what I order, so can not complain

  Avis du 22/03/2021, suite à une expérience du 13/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Rip off company Don't Use After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France??? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid

  Avis du 22/03/2021, suite à une expérience du 16/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hye Sir, The information on our address is on our website: https://www.1001modelkits.co.uk/content/2-legal-info-2019-1001modelkitscom Concerning your orders, you have chosen a product that is available and not in stock, which explains the shipping delays. Concerning your orders, we have also sent you an Email and we are waiting for your answer. Our prices often depend on the commercial terms negotiated by our management. In order to be able to offer a wide range of products, we are often obliged to accept terms and conditions for certain products that do not allow us to sell them. Best regards

• 5 / 5

  

  Modifier Signaler

  Easy to shop online!! :) Easy to shop online!! :)

  Avis du 22/03/2021, suite à une expérience du 24/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great service and communication Great service and communication. Fast shipping to the US.

  Avis du 22/03/2021, suite à une expérience du 23/09/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.

  Avis du 22/03/2021, suite à une expérience du 21/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards

• 5 / 5

  

  Modifier Signaler

  Good communication and fast delivery Good communication and fast delivery

  Avis du 22/03/2021, suite à une expérience du 15/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Customer friendly worldwide shipping Figurine arrived safely. Shipping took a bit, but it was worth the reduced/basically nonexistent customs fees. Very happy with my purchase, would definitely recommend!

  Avis du 22/03/2021, suite à une expérience du 13/08/2019 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

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