Avis clients de 1001hobbies.fr

Évaluations clients

• 1 / 5

  

  Modifier Signaler

  Totally disapointed Totally disapointed. 24 .o4 order for some decals. Delivery expected 05.05. After me sending a polite message on May the 5th asking about my delivery time update the answer was quite rude saying I will have a refund. No atempts to solve my order. No excuses. I can see the product on the web page still aviable and aparentlly I can do another order. Never again! I hope they will refund. Dont use this company! The public relation stinks.

  Avis du 22/03/2021, suite à une expérience du 08/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

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  Stock Status on website incorrect Placed an order based on it being in stock, after six days I was contacted to say that they no longer have the item. Unfortunately in the time the item is no longer available elsewhere, I wish I used a better company.

  Avis du 22/03/2021, suite à une expérience du 01/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

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  I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay

  Avis du 22/03/2021, suite à une expérience du 18/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

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  I am a fan of building aircraft models… I am a fan of building aircraft models mostly 1/32 in size. 1001hobbies has a lot of models, convenient online shopping, reasonable prices, and good customer interaction.

  Avis du 22/03/2021, suite à une expérience du 23/04/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

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  Ordering was simple Ordering was simple, had what I wanted delivery date maybe a little longer but in these difficult, is to be expected superb

  Avis du 22/03/2021, suite à une expérience du 30/04/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

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  quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.

  Avis du 22/03/2021, suite à une expérience du 18/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.

  Avis du 22/03/2021, suite à une expérience du 19/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

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  Ordered something April 7 Ordered something April 7. Tracking shows it was sent April 8 and that’s it. Still haven’t received it.

  Avis du 22/03/2021, suite à une expérience du 27/04/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  My item was shipped 8 days ago and I… My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.

  Avis du 22/03/2021, suite à une expérience du 21/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

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  Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.

  Avis du 22/03/2021, suite à une expérience du 28/04/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

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  I made out express delivery for my… I made out express delivery for my son's birthday. Unfortunately, so far I have not received anything.

  Avis du 22/03/2021, suite à une expérience du 13/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

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  Fast an good service. Fast an good service.

  Avis du 22/03/2021, suite à une expérience du 09/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Bernt-Eigil Oeren, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on 1001 hobbies site.

• 1 / 5

  

  Modifier Signaler

  Confirmed with credit card they have my… Confirmed with credit card they have my money but No email acknowledgement of order No contact with ship date, Phone number doesn't work tried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. "" WTH

  Avis du 22/03/2021, suite à une expérience du 15/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

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  One of the best on line hobby stores I… One of the best on line hobby stores I have ever used. Even with all that's going on today I Received my orders in a timely manner with NO issues. Keep up the good work.

  Avis du 22/03/2021, suite à une expérience du 29/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

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  Had absolutely no issues ordering a… Had absolutely no issues ordering a body kit from them from overseas, they packed and shipped it fast and it was exactly what I ordered. They kept my order status up to date via emails and shipping notifications.

  Avis du 22/03/2021, suite à une expérience du 18/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

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  Ordered a body Ordered a body, wrong one was sent at first but customer support was fantastic, got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!!

  Avis du 22/03/2021, suite à une expérience du 03/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.

  Avis du 22/03/2021, suite à une expérience du 22/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

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  EXCELLENT! EXCELLENT!! Just wish 1001 ModelKits would open a store here in the USA????As well!! Huge selection and easy to find what you need on the web site.A

  Avis du 22/03/2021, suite à une expérience du 30/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Greg Heil, Thank you for your opinion. Customer satisfaction is our priority. Your comment and your suggestion are essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on the 1001 Modelkits

• 1 / 5

  

  Modifier Signaler

  Avoid. Unreliable and 0 customer service I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE. As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam. This is not how you treat your customers.

  Avis du 22/03/2021, suite à une expérience du 19/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent A very good experience - I ordered a kit on 17 May with some other items - Received shipment confirmation 18 May. When I was unable to use the link on the website to track the shipment I contacted them by email and received a response within 2 hours giving a link to use - which for reference was trackyourparcel.eu Everything arrived today well packed. There are quite a lot of negative reviews here - I felt I should redress the balance a little !

  Avis du 22/03/2021, suite à une expérience du 28/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!! Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  Avis du 22/03/2021, suite à une expérience du 05/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Ordered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.

  Avis du 22/03/2021, suite à une expérience du 26/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Erg trage levering... Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?

  Avis du 22/03/2021, suite à une expérience du 05/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me

  Avis du 22/03/2021, suite à une expérience du 27/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’ Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.’ So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

  Avis du 22/03/2021, suite à une expérience du 01/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  na meerdere keren bellen geen gehoor na meerdere keren bellen geen gehoor

  Avis du 22/03/2021, suite à une expérience du 08/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Item received as ordered in good… Item received as ordered in good condition with reasonable shipping time

  Avis du 22/03/2021, suite à une expérience du 27/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  The P40 kit arrived safe n packaged… The P40 kit arrived safe n packaged well. It was easy to prep and truly RTF . I will happily purchase from 1001 again ??

  Avis du 22/03/2021, suite à une expérience du 16/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  good service good service

  Avis du 22/03/2021, suite à une expérience du 26/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Ordered model paint on March 17 Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.

  Avis du 22/03/2021, suite à une expérience du 23/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Greatbuy and speedy delivery. Greatbuy and speedy delivery. Would buy again

  Avis du 22/03/2021, suite à une expérience du 30/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Roy Pie, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on the 1001 hobbies site.

• 5 / 5

  

  Modifier Signaler

  Ordered trumpeter cv-10 on 4th May… Ordered trumpeter cv-10 on 4th May 2020, item shipped on 14th, received well packaged item on 27th.Great service in these unprecedented times.

  Avis du 22/03/2021, suite à une expérience du 30/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Everything arrived fine and undamaged Everything arrived fine and undamaged. Now to build !

  Avis du 22/03/2021, suite à une expérience du 11/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear James, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on 1001 hobbies site.

• 5 / 5

  

  Modifier Signaler

  Hard to find items were available Hard to find items were available. Shipping was expensive but extremely prompt. Packing was excellent and everything arrived in great shape. Keep up the good work. I'll be ordering again from you. Many thanks for your efforts!!, Kevin Burke USA

  Avis du 22/03/2021, suite à une expérience du 26/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 2 / 5

  

  Modifier Signaler

  This site masquerades as a UK trader… This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.

  Avis du 22/03/2021, suite à une expérience du 30/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Ordered four kits on 13th May,delivered… Ordered four kits on 13th May,delivered 3rd June Excellent service.

  Avis du 22/03/2021, suite à une expérience du 03/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Pratt, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on 1001 hobbies site.

• 4 / 5

  

  Modifier Signaler

  Italeri C130J Herc Model 1/48 Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.

  Avis du 22/03/2021, suite à une expérience du 02/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  I do not know what happened but after… I do not know what happened but after reading all the negative reviews, I was full of concerns about my order. completely unnecessarily! everything that I ordered came to me in 4 days from France to the UK and customer service responded to my email very quickly. Only one note to those replying to the email - please write in the language the client writes to you. not everyone knows French. I will definitely buy again.

  Avis du 22/03/2021, suite à une expérience du 07/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  ORDER STILL NOT RECEIVED AFTER MORE… ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th, 2020: I ordered 2 tins of paint, £10.00 each + £5.99 shipping, total £27.97 Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice (+ or - 5% of the original value). June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher. June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th. June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order. June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions, but the phone number does not work. Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?

  Avis du 22/03/2021, suite à une expérience du 17/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Een mooie Junker ""Stuka"" besteld. Een mooie Junker ""Stuka"" besteld. Binnen 5 werkdagen binnen. Erg netjes in deze rare tijd. Goed verpakt, het pakket kwam dan ook in perfecte staat binnen.

  Avis du 22/03/2021, suite à une expérience du 26/05/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Poor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.

  Avis du 22/03/2021, suite à une expérience du 27/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Do not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.

  Avis du 22/03/2021, suite à une expérience du 27/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent Service and great… Excellent Service and great communication

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mark, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day :) Customer service 1001 hobbies.

• 1 / 5

  

  Modifier Signaler

  Disappointed as it took over five weeks… Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.

  Avis du 22/03/2021, suite à une expérience du 02/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Stephen Kolb, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.

• 5 / 5

  

  Modifier Signaler

  Great service Great service. Good value. Will use again

  Avis du 22/03/2021, suite à une expérience du 07/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Waterhouse, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 1 / 5

  

  Modifier Signaler

  Wish I had seen the reviews before… Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

  Avis du 22/03/2021, suite à une expérience du 06/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Simon Warrington, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.

• 4 / 5

  

  Modifier Signaler

  Kit is on a par with other quality 1/48… Kit is on a par with other quality 1/48 scale models

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Item not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

  Avis du 22/03/2021, suite à une expérience du 03/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Ordered over £80 of items on the 3rd… Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!

  Avis du 22/03/2021, suite à une expérience du 25/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Duurt veel te lang. Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.

  Avis du 22/03/2021, suite à une expérience du 29/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great customer relations and super fast… Great customer relations and super fast delivery , highly recommended, thank you

  Avis du 22/03/2021, suite à une expérience du 06/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear John, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day :) Customer service 1001 hobbies.

• 1 / 5

  

  Modifier Signaler

  totally unreliable company which does… totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

  Avis du 22/03/2021, suite à une expérience du 08/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.

• 1 / 5

  

  Modifier Signaler

  22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tryed fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.

  Avis du 22/03/2021, suite à une expérience du 27/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Not good at all Some bull shxt

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great Figures Great Kit, and good service from the 1001 modelkits

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great Very pleased with my order. Good price, prompt delivery and well-packaged. Thank you!

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 3 / 5

  

  Modifier Signaler

  Geen Nederlandse handleiding Geen Nederlandse handleiding

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Fast and Fair A fair price on a discontinued model shipped internationally and received in 10 days, what more can you ask for? And I didn't have to worry about getting scammed.

  Avis du 22/03/2021, suite à une expérience du 07/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Arrived broken and when I tried to… Arrived broken and when I tried to contact you for a replacement you did not respond.

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hello, We invite you to contact us by email in order to find a solution for your product that arrived damaged. Thank you for your understanding. With kind regards, Team 1001 hobbies.

• 1 / 5

  

  Modifier Signaler

  Priority shipping not honoured I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.

  Avis du 22/03/2021, suite à une expérience du 26/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Avoid,avoid, avoid !!! This company is beyond shady and I strongly recommend avoiding them! I placed an order with them yesterday and shortly after began seeing the bad reviews so decided to cancel. Well, they do not have anything in place to request a cancellation, you cannot reach them by phone and they ignore the emails requesting a cancellation. These are terrible business practices and I will be sure and warn all of the modeling groups I am in to stay away!

  Avis du 22/03/2021, suite à une expérience du 25/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Worst Supplier I have ever dealt with Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.

  Avis du 22/03/2021, suite à une expérience du 28/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  op 6 april gekocht en betaald op 6 april gekocht en betaald 24 april verzonden volgens 1001 modelkits 7 mei 1e keer gevraagd. antwoord is onderweg maar kan tot 15 dagen duren 20 mei 2e keer gevraagd. antwoord zelfde tekst maar nu 6-8 weken (tja dat verdomde corona) 25 mei er komt een oplossing???? 23 juni is het pakketje er nog niet. en in verdere sprookjes geloof ik niet. Dus dit nooit meer

  Avis du 22/03/2021, suite à une expérience du 23/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Model was bought with guaranteed three… Model was bought with guaranteed three to five day delivery for which I paid extra. Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered. This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.

  Avis du 22/03/2021, suite à une expérience du 01/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Snowball, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.

• 5 / 5

  

  Modifier Signaler

  fast delivery Product arrived quickly, in a well protected box.

  Avis du 22/03/2021, suite à une expérience du 22/06/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Bahuaud, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on 1001 hobbies site.

• 5 / 5

  

  Modifier Signaler

  Exceptional Trader Great inventory. Very quick shipping. Exceptional customer service.

  Avis du 22/03/2021, suite à une expérience du 21/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Harding, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 5 / 5

  

  Modifier Signaler

  All good no problems at all All good no problems at all

  Avis du 22/03/2021, suite à une expérience du 23/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 1 / 5

  

  Modifier Signaler

  Slow to ship slow to refund Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

  Avis du 22/03/2021, suite à une expérience du 10/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent service especially so during… Excellent service especially so during a pandemic.

  Avis du 22/03/2021, suite à une expérience du 21/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Alcock, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Customer service 1001 hobbies.

• 5 / 5

  

  Modifier Signaler

  Always perfect service Always perfect service and rapid shipping and delivery!

  Avis du 22/03/2021, suite à une expérience du 20/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Levey, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 4 / 5

  

  Modifier Signaler

  I was very upset when UPS sent me an… I was very upset when UPS sent me an email telling me my F-106 model had been delivered and UPS had not been seen on the street I live on. So I start a claim against UPS and the claim was denied because only the shipper can file a claim. On the third evening while I was working on the claim I received a phone call from someone 4 blocks away informing me that they had my shipment. It was addressed to me but had the wrong address on the package. This kind person researched my name and found my address and they were on the to deliver it. I checked the order and my mailing address was correct. Someone at the shippers end entered the wrong address. The model looks great but I will have to find a way to remove the decals and put the set I ordered on. I wish they produce the aircraft model without decals so customers then apply what they want on them.

  Avis du 22/03/2021, suite à une expérience du 19/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said “instock” at time of order or I wouldn’t have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was “out of stock” (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the “2nd item was out of stock”. Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can’t stress enough to make sure you can claim if they don’t deliver (only buy with PayPal or Creditcard). I’ll give them the benefit of the doubt but it does smell dodgy.

  Avis du 22/03/2021, suite à une expérience du 20/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Great choice of model paints Great choice of model paints. Delivery took a while but I think that's to be expected at the moment with the pandemic. When I contacted them I got a quick response from customer services to apologise and explain the delay was down to one paint being temporarily out of stock. Overall, good service and would use again.

  Avis du 22/03/2021, suite à une expérience du 08/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 4 / 5

  

  Modifier Signaler

  Well done and thank you. Well done and thank you.

  Avis du 22/03/2021, suite à une expérience du 21/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Crowley, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 5 / 5

  

  Modifier Signaler

  Nice model Quick delivery, and everything as it was on the picture, nice model.top.

  Avis du 22/03/2021, suite à une expérience du 14/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Dulfer, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 4 / 5

  

  Modifier Signaler

  I still have not used. I still have not used.

  Avis du 22/03/2021, suite à une expérience du 22/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 4 / 5

  

  Modifier Signaler

  The mould itself was good- the parts… The mould itself was good- the parts were of good quality and were an army green colour, making it easier to paint after assembling. However, it did not include decals. Also, the instructions omitted certain parts and were difficult to understand.

  Avis du 22/03/2021, suite à une expérience du 15/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  1001 sucks If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days l contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.

  Avis du 22/03/2021, suite à une expérience du 21/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  DO NOT USE THIS COMANY ! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke

  Avis du 22/03/2021, suite à une expérience du 27/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care

• 1 / 5

  

  Modifier Signaler

  Absurdly poor choice of packaging Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.

  Avis du 22/03/2021, suite à une expérience du 13/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great product quality. Proper delivery time. Great product quality. Delivery did not take that long considering coming from Europe to the US and the current health environment.

  Avis du 22/03/2021, suite à une expérience du 14/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Riano, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 1 / 5

  

  Modifier Signaler

  I never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634

  Avis du 22/03/2021, suite à une expérience du 26/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir, According to the tracking carrier, your package was opened on 27/07/20 at 12:03. thank you to modify your comment. Sincerely,

• 1 / 5

  

  Modifier Signaler

  Unbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!

  Avis du 22/03/2021, suite à une expérience du 25/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear sir, You ask the refund of your 2 orders. We do the refund 14 days before your order. We are sorry but our supplier explain us that it made an erreor concerning the price of the product. So we could change anything, and we are sorry. best regards Customer care 1001hobbies

• 4 / 5

  

  Modifier Signaler

  Model review Good friendly staff very helpful

  Avis du 22/03/2021, suite à une expérience du 14/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Smith, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. :) Customer service 1001 hobbies.

• 5 / 5

  

  Modifier Signaler

  Great company to deal with Great company to deal with. I had an issue with an item missing from my order, they sorted it out promptly and the communication kept me up to date. Will definitely use again ????

  Avis du 22/03/2021, suite à une expérience du 09/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Pete, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 5 / 5

  

  Modifier Signaler

  Great communication and fast delivery. Great communication and fast delivery. Thanks!

  Avis du 22/03/2021, suite à une expérience du 22/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Cunningham, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.

• 5 / 5

  

  Modifier Signaler

  Trouble free ordering ,item was in… Trouble free ordering ,item was in stock shipped the next day!!!

  Avis du 22/03/2021, suite à une expérience du 08/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 4 / 5

  

  Modifier Signaler

  Service from 1001 hobbies was good Service from 1001 hobbies was good but what I bought was rubbish. I have bee flying radio control aircraft for over 40 years but made the mistake of buying a glider based on the description only to find that it appeared to be a very expensive toy and it went straight in the rubbish bin. You live and learn.

  Avis du 22/03/2021, suite à une expérience du 14/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 1 / 5

  

  Modifier Signaler

  I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.

  Avis du 22/03/2021, suite à une expérience du 28/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.

• 5 / 5

  

  Modifier Signaler

  1001 Hobbies was awesome 1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.

  Avis du 22/03/2021, suite à une expérience du 04/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear CODY, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service

• 5 / 5

  

  Modifier Signaler

  My order arrived exactly as advertised… My order arrived exactly as advertised and was undamaged. Quite pleased.

  Avis du 22/03/2021, suite à une expérience du 10/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Smith Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Smooth transaction. Smooth transaction.

  Avis du 22/03/2021, suite à une expérience du 06/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Hans, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  Absolutely terrible service took over… Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever

  Avis du 22/03/2021, suite à une expérience du 07/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.

• 5 / 5

  

  Modifier Signaler

  I am satisfied and would order again. I have seen some less than complimentary reviews of this company. Yes, they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks, but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time, the price was right, and I am quite satisfied.

  Avis du 22/03/2021, suite à une expérience du 04/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear David, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service

• 4 / 5

  

  Modifier Signaler

  Received what I ordered in a reasonable… Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint

  Avis du 22/03/2021, suite à une expérience du 29/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Got what I ordered in a timely matter… Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need

  Avis du 22/03/2021, suite à une expérience du 27/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  delkits Dear customers Thank you for your feedback! . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! Best regards The customer Care 1001 Hobbies

• 5 / 5

  

  Modifier Signaler

  …Great, fast service. I received your package from France to California, USA in 3 days! Amazing service during this pandemic. My only complaint is that I did not realize the electric racetrack would have European plugs. Guess I missed that info in the product description. A quick run to the drug store to get an adapter solved the problem.

  Avis du 22/03/2021, suite à une expérience du 31/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Darway, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

  Avis du 22/03/2021, suite à une expérience du 29/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies

• 5 / 5

  

  Modifier Signaler

  I've been happy with their services. I've been happy with their services.

  Avis du 22/03/2021, suite à une expérience du 30/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Robert, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Quick Quick, efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!

  Avis du 22/03/2021, suite à une expérience du 04/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Ken, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service

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