Avis clients de 1001hobbies.fr

Évaluations clients

• 1 / 5

  

  Modifier Signaler

  wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable

  Avis du 22/03/2021, suite à une expérience du 04/08/2020 par A A. *

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  Réponse de 1001hobbies.fr

  

  Signaler

  Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,

• 5 / 5

  

  Modifier Signaler

  Very fast and communicative. Very fast and communicative.

  Avis du 22/03/2021, suite à une expérience du 10/08/2020 par A A. *

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  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Chambers Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  My first order was fantastic and… My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.

  Avis du 22/03/2021, suite à une expérience du 03/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service

• 4 / 5

  

  Modifier Signaler

  Package arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.

  Avis du 22/03/2021, suite à une expérience du 28/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice

• 5 / 5

  

  Modifier Signaler

  Excellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA ... Service!

  Avis du 22/03/2021, suite à une expérience du 28/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice

• 1 / 5

  

  Modifier Signaler

  1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

  Avis du 22/03/2021, suite à une expérience du 28/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Arrived on time and promptly Arrived on time and promptly. Everything was present in the package.

  Avis du 22/03/2021, suite à une expérience du 29/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice

• 2 / 5

  

  Modifier Signaler

  I ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)

  Avis du 22/03/2021, suite à une expérience du 29/07/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Highly recommend for on line shoppers… Highly recommend for on line shoppers specially for international buyers. Very reliable and fast shipping. Package arrived safe and complete. Will buy again. Thanks

  Avis du 22/03/2021, suite à une expérience du 03/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Jueco We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies

• 1 / 5

  

  Modifier Signaler

  Horrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.

  Avis du 22/03/2021, suite à une expérience du 11/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Purchased a model kit and after market… Purchased a model kit and after market accessories. I like the way you can put in a type of plane and all the after market stuff will show up also. Great service. Thank you.

  Avis du 22/03/2021, suite à une expérience du 23/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. Richard Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  Product not yet received Product not yet received

  Avis du 22/03/2021, suite à une expérience du 18/08/2020 par A A. *

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  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Outstanding! Rapid service and shipping! I can’t recommend highly enough!

  Avis du 22/03/2021, suite à une expérience du 22/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. Schultze Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  It took a while to get here It took a while to get here, but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway, The masks for the B26 look amazing. Thank you.

  Avis du 22/03/2021, suite à une expérience du 12/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr McLaughlin, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 3 / 5

  

  Modifier Signaler

  Poor packing allows damaged package I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.

  Avis du 22/03/2021, suite à une expérience du 17/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  hello Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website Customer Care 1001hobbies.

• 5 / 5

  

  Modifier Signaler

  August 11 It was a very good experience and I am strongly considering utilizing the services of 1001 again

  Avis du 22/03/2021, suite à une expérience du 11/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr McKenzie, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  Fast Delivery and secure parcel well Fast Delivery and secure parcel well

  Avis du 22/03/2021, suite à une expérience du 10/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr PingHung Chou Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  I placed my order (and was charged for… I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.

  Avis du 22/03/2021, suite à une expérience du 18/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies

• 4 / 5

  

  Modifier Signaler

  Nice kit and keeps the kid busy Nice kit and keeps the kid busy , shipping is very slow however

  Avis du 22/03/2021, suite à une expérience du 22/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Marlene Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  I trust these guys I have ordered from this company several times, any issues are promptly addressed and the models are always as described

  Avis du 22/03/2021, suite à une expérience du 11/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Fulford Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  Thank you for the parts Thank you for the parts. I appreciate it. It was all handled well. The only thing I would have hoped for was perhaps a bit quicker on the process. I am guessing it took about 3 weeks from order to delivery. Nonetheless appreciative. Thanks again. Best - s

  Avis du 22/03/2021, suite à une expérience du 17/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. Harris Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Great service Great service, from the day I ordered and received my item it was less than 2 weeks, even though it was coming from France. I will definitely use them again.

  Avis du 22/03/2021, suite à une expérience du 16/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. Van gucht Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  100% recommended Very fast, item in excellent condition! Just as promised.

  Avis du 22/03/2021, suite à une expérience du 22/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. PEREZ QUINTERO Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Excellent purchase! Hi, to whom it may concern, everything was excellent the item was shipped quickly as promised by the seller. It arrived well packed and soon! I will order from them in the future.

  Avis du 22/03/2021, suite à une expérience du 15/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Villani Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Product arrived ahead of time and in… Product arrived ahead of time and in excellent condition. Very happy with experience and can’t wait to get started.

  Avis du 22/03/2021, suite à une expérience du 18/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. Greer Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  My order arrived quickly and well… My order arrived quickly and well packaged

  Avis du 22/03/2021, suite à une expérience du 22/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. BARROWS Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  They ship fast They ship fast but it takes long time to get it.

  Avis du 22/03/2021, suite à une expérience du 16/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Shoemaker Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Arrived in a timely manner and package arrived safely! Arrived in a timely manner and package arrived safely! Great online company from France!

  Avis du 22/03/2021, suite à une expérience du 18/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. RON Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  The package arrived in good shape and… The package arrived in good shape and was delivered fast. Thank you for your speedy service.

  Avis du 22/03/2021, suite à une expérience du 11/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Cook Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Just what I needed Just what I needed! Thanks!

  Avis du 22/03/2021, suite à une expérience du 13/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Sollenberger Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 2 / 5

  

  Modifier Signaler

  Model box was shipped without a packing… Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper’s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

  Avis du 22/03/2021, suite à une expérience du 31/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear customer, Your opinion is important. It is useful to us. We would like you to send us pictures of this packaging. We cannot understand how your package arrived without a packing box. thank you for your return, 1001hobbies customer service.

• 5 / 5

  

  Modifier Signaler

  Excellent response timely delivery ,all… Excellent response timely delivery ,all great

  Avis du 22/03/2021, suite à une expérience du 31/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir BLAVATSKY, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er zeer in geïnteresseerd! @ Binnenkort op onze website

• 5 / 5

  

  Modifier Signaler

  An Outstanding molded kit, and store An Outstanding molded kit, great detail. 1001 Modelkits was great to deal with throughout the entire purchase process, and give consistent updates on your purchase....Will purchase with them again!

  Avis du 22/03/2021, suite à une expérience du 31/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir O'Connell, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  tres professionnel et responsable j ai ete tres agreablement surpris du service et probablement je ferai affaire encore avec vous.

  Avis du 22/03/2021, suite à une expérience du 24/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Gagnon Merci pour votre commentaire. Nous insistons sur le fait que la satisfaction du client est notre priorité. Vos commentaires sont donc essentiels pour nous et nous y sommes très intéressés ! @ Bientôt sur notre site

• 5 / 5

  

  Modifier Signaler

  Great items and surprisingly fast… Great items and surprisingly fast shipping to the US

  Avis du 22/03/2021, suite à une expérience du 26/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Comolli, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Fast shipping I ordered a Revell 1:500 Enterprise (Into Darkness.) It arrived very fast via international shipping (maybe 2-day.) The cost of shipping was a bit high, but this is a difficult model to find in the States, and the overall price was competitive or cheaper that what I was seeing elsewhere.

  Avis du 22/03/2021, suite à une expérience du 24/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Schomer Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Quick delivery and great selection Quick delivery and great selection

  Avis du 22/03/2021, suite à une expérience du 31/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Moccio, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Had no issues Had no issue delivery scheduled on time very satisfied. Thank you

  Avis du 22/03/2021, suite à une expérience du 02/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Erickson, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  i'd like to give 0 stars but i dont… i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

  Avis du 22/03/2021, suite à une expérience du 24/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Excellent shopping experience. Excellent shopping experience.

  Avis du 22/03/2021, suite à une expérience du 06/09/2020 par A A. *

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• 5 / 5

  

  Modifier Signaler

  I received my order last week I received my order last week, and it arrived well packaged and complete. 1001 kept me advised of its status and shipping.

  Avis du 22/03/2021, suite à une expérience du 24/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr Manion Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested! @ Coming soon on our site

• 5 / 5

  

  Modifier Signaler

  Quick shipping package was protected… Quick shipping package was protected well.shipping time from france to usa [south carolina] was very fast.

  Avis du 22/03/2021, suite à une expérience du 31/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Wagers, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er zeer in geïnteresseerd! @ Binnenkort op onze website

• 1 / 5

  

  Modifier Signaler

  customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi

  Avis du 22/03/2021, suite à une expérience du 01/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr ARDI, Thank you for your feedback. We regret your disappointment. We inform you that we have received 5 emails and we have responded each time. In your emails, you warn us that there is a piece missing from your artwork. We then asked our supplier to send it to you. We asked our supplier to send it back to us, and he confirmed that he would send you the part as soon as possible. Sincerely, The 1001hobbies team Translated with www.DeepL.com/Translator (free version)

• 5 / 5

  

  Modifier Signaler

  Prompt delivery The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.

  Avis du 22/03/2021, suite à une expérience du 02/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mrs Binkley, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Satisfied Customer I am very satisfied with the speed with which my order was processed and the immediate delivery of the same product, thanks for being a professional team

  Avis du 22/03/2021, suite à une expérience du 27/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Aguilar-Torres, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  I saw the ad for 1001 Modelkits I saw the ad for 1001 Modelkits, and placed an order.The process was fast and easy. The prices, and fast delivery were great. I will continue to be a loyal customer.

  Avis du 22/03/2021, suite à une expérience du 31/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Nesseth, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Shipping is quick and traceable Shipping is quick and traceable - 4 days at my door . assembling is to be checked . Thank you. Chenn

  Avis du 22/03/2021, suite à une expérience du 04/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Amitai, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  I was pleasantly surprised.... I was pleasantly surprised by how quickly the products I purchased from 1001 Modelkits got to my home (from Paris France to South San Francisco Bay Area - California in less than 2 weeks). Prices were reasonable and I am pleased. I'll likely shop there again when I need specialty adhesives and supplies. Very satisfied.

  Avis du 22/03/2021, suite à une expérience du 31/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Moccio, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Great Source I had searched far and wide for a source of Revell paints. Your company had them had them in stock, and I received them in short order. I will use your company again.

  Avis du 22/03/2021, suite à une expérience du 24/08/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  mr. N TAFT Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  I have not received my order yet I have not received my order yet. Very slow delivery!!

  Avis du 22/03/2021, suite à une expérience du 14/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Hansen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 3 / 5

  

  Modifier Signaler

  Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.

  Avis du 22/03/2021, suite à une expérience du 11/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service

• 5 / 5

  

  Modifier Signaler

  The transaction and delivery was quick… The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.

  Avis du 22/03/2021, suite à une expérience du 14/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Karen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Got everything what I ordered on time Got everything what I ordered on time. What else could I ask for? Nothing. Thank you for a great job.

  Avis du 22/03/2021, suite à une expérience du 08/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Piechnik Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Customer service was exceptional Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!

  Avis du 22/03/2021, suite à une expérience du 13/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Scott Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

  Avis du 22/03/2021, suite à une expérience du 11/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Meneer, We nodigen u uit om ons uw bestelnummer te geven. We kijken er naar uit om van u te horen, 1001hobby's klantenservice

• 5 / 5

  

  Modifier Signaler

  The quickest delivery to my area in the… The quickest delivery to my area in the middle east ever , Thank you !

  Avis du 22/03/2021, suite à une expérience du 07/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Amitai Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  I am slow starter. I am slow starter, so sometime fail to get needed goodies for modeling. Your shop occasionally fill the demands, though as a result the purchase always not so economically but managed to get badly needed goodies. Thank you very much.

  Avis du 22/03/2021, suite à une expérience du 07/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Togashi Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  Good! Arrived just in time. Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.

  Avis du 22/03/2021, suite à une expérience du 16/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. NEWTON, We inform you that the ordered product is in stock. You placed your order on 13 September at 11:28 am, your package was shipped on 15 /09 at 8:20 pm. Your mail was handed over to La Poste by the sender on 16 September 2020. We regret the delay in shipping from the carrier LAPOSTE and apologize for this delay, but you will understand that the health procedures currently in place, may indeed, extend the delivery time and we regret it. Have a nice day . Customer service 1001 hobbies.

• 5 / 5

  

  Modifier Signaler

  The model kit arrived safely The model kit arrived safely, in very good condition and in a timely way.

  Avis du 22/03/2021, suite à une expérience du 12/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Ciapalo Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  They shipped to the US when Great…Why They shipped to the US when Great Britain wouldn't

  Avis du 22/03/2021, suite à une expérience du 06/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Jenkins Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  A positive experience The website was well organized and the purchase was delivered with efficiency. A very positive experience!

  Avis du 22/03/2021, suite à une expérience du 09/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Anderson Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  I would have given them no stars if I… I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

  Avis du 22/03/2021, suite à une expérience du 13/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.

• 5 / 5

  

  Modifier Signaler

  very good always satisfied with them

  Avis du 22/03/2021, suite à une expérience du 09/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Chevalier Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Great service! Great service!

  Avis du 22/03/2021, suite à une expérience du 07/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Scorza Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  A little fucky to start with but… A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.

  Avis du 22/03/2021, suite à une expérience du 16/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Barcus, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Very fast shipping to the United… Very fast shipping to the United States. Packed very well no damage

  Avis du 22/03/2021, suite à une expérience du 09/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Kubinski Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  We are thankful We are thankful, for very prompt and careful service in the delivery of our ordered items. The products, we've received have been as catalogued and they have exceeded expectations. The variety of merchandise, available, through this company is quite amazing. We wish them the best in continuing to do so.

  Avis du 22/03/2021, suite à une expérience du 17/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Kovacs Jr, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  This model arrived missing a major part… This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

  Avis du 22/03/2021, suite à une expérience du 12/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies

• 5 / 5

  

  Modifier Signaler

  Everything arrived on time and intact Everything arrived on time and intact

  Avis du 22/03/2021, suite à une expérience du 07/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr. Stefancic Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  Good service Good service, and timely info,quick turn around. I will recommend to a friend.

  Avis du 22/03/2021, suite à une expérience du 28/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Webber, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  good quality however the website was… good quality however the website was indicating the scale was a different size than I expected...MUCH smaller...well I am going to see ho it is to build a 1/350 scale V22 Osprey.

  Avis du 22/03/2021, suite à une expérience du 01/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Lombard, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Found desired item at 1001 Modelkits I looked everywhere in the USA for this item. It was either sold-out of no longer in production. My search lead me to 1001 Modelkits in France. They had a Ki44 that was out of production and hard to find anywhere, THEY HAD THAT TOO !! I needed a Eduard interior set for the 1/32nd Hasegawa Ki61, and there it was, Ordered up and in about a week I had it on my doorstep. Thanks to all at 1001 Modelkits for helping me finish my model. Respectfully, Kevin Burke USA

  Avis du 22/03/2021, suite à une expérience du 17/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Burke, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed !

  Avis du 22/03/2021, suite à une expérience du 19/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Morgan, Thank you for your feedback. We inform you that your package was shipped on 01/09/2020 21:20:05. We note that your package has arrived at the United States Post Office since 6/09/20. We have opened an investigation with the carrier which is US Mail. We will come back to you as soon as possible. Best regards 1001hobbies customer service.

• 1 / 5

  

  Modifier Signaler

  They advertised and shipped the wrong… They advertised and shipped the wrong item. Then they suggest I pay to return it, then they stop responding to email. I will not pay to ship and then pay again to return an item that I did not order. Not very good customer service.

  Avis du 22/03/2021, suite à une expérience du 19/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. DuBrall, Thank you for your email. We have answered all your emails. In the last one, dated 11th September, we asked you for the photos of the references on the bag we received. On receipt, we would have found a solution for you. We invite you to send us these photos as soon as possible. Wishing you a nice reception. 1001hobbies customer service.

• 5 / 5

  

  Modifier Signaler

  Ordered decals for F4U model Ordered decals for F4U model. My mistake, the decals were for a 1:43 scale model. My model is 1:32 scale. Returned to your website, but could not find 1:32 scale decal sheet. Thanks.

  Avis du 22/03/2021, suite à une expérience du 27/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Boehnlein, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Very pleased Very pleased, fast service and shipping. I am in the USA and very pleased with finding what I wanted and the amount of time it took to arrive.

  Avis du 22/03/2021, suite à une expérience du 21/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Breznai, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Great customer service! Great customer service!

  Avis du 22/03/2021, suite à une expérience du 23/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr King, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  Tot nu toe niks geleverd en totaal niet bereikbaar Op 5 september heb ik een bestelling geplaatst en betaald. Vandaag, 21 september, heb ik nog steeds niets binnen. Op mails wordt niet gereageerd en de telefoon wordt niet opgenomen. Ik heb ze een keer telefonisch te pakken gekregen. Toen meldden ze dat ze nog wachtten op 1 product en dat mijn bestelling op 17-9 verzonden zou worden. Ik heb nog steeds geen verzendbevestiging gekregen. Blijkbaar reageert het bedrijf wel op reviews hier. Dus, 1001hobbies, kunnen jullie aub uitleggen wat jullie aan het doen zijn?? Edit: Op mijn mail van 7-9 hebben jullie gereageerd Op mijn mail van 8-9 hebben jullie niet gereageerd Op mijn mail van 11-9 hebben jullie gereageerd nadat ik heb gebeld Op mijn mail van 18-9 hebben jullie niet gereageerd. Wat betreft jullie telefoonnummer 31 85 80 81 159: Op 7-9 heb ik 4 keer gebeld. Alle 4 keer kreeg ik voicemail. Op 15-9 heb ik gebeld en kreeg ik een Engels sprekende medewerkster aan de lijn. Op 21-9 heb ik 8 keer gebeld. Alle 8 keer kreeg ik voicemail. Jullie bereikbaarheid is dus waardeloos. Ik zie dat de order inmiddels gesplitst is. Ik ben benieuwd wanneer alles geleverd wordt.

  Avis du 22/03/2021, suite à une expérience du 21/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Mr. Visser, Bedankt voor je feedback. We bevestigen dat we al uw e-mails hebben beantwoord en dat we oproepen ontvangen. In onze laatste e-mail. We hebben uw bestelling gehalveerd, zodat de beschikbare vliegtuigen later kunnen worden verzonden. Ik wens u een goede ontvangst, Met vriendelijke groet, 1001hobbies klantenservice.

• 5 / 5

  

  Modifier Signaler

  My kit was received very quickly when… My kit was received very quickly when taking into account the worldwide shipping delays. The packing box was damaged but the team had done such a good job packing it that nothing inside was damaged in anyway. I will definitely order from them again.

  Avis du 22/03/2021, suite à une expérience du 30/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Evans, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Arrival of Package The package arrived with no damage to the box. The contents had no damage or spillage. I am thankful for the package.

  Avis du 22/03/2021, suite à une expérience du 27/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Cohu, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  The model kits are in good conditions.. The model kits are in good conditions.. The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.

  Avis du 22/03/2021, suite à une expérience du 17/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Ajero, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Easy finding needed resin parts… I have been trying to find these resin parts for a long time. I wass notified 1001 Modelkits had them. The price was good, ordering was easy and delivery was less than 2 weeks. The parts arrived well packaged anThey kept me informed of my parts locations all thriugh the delivery process. Great service and customer care,

  Avis du 22/03/2021, suite à une expérience du 01/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Steinlage, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Really nice company to deal with Really nice company to deal with. I have ordered items from them several times and they are always easy to deal with and keep you informed on the item shipment and arrival time. Highly recommended.

  Avis du 22/03/2021, suite à une expérience du 22/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Lopez, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  The model is incredible The model is incredible. Got here quickly. It's a good experience building it also,

  Avis du 22/03/2021, suite à une expérience du 03/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Armillotti, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Great people to deal with. Great people to deal with.

  Avis du 22/03/2021, suite à une expérience du 23/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr CHRISTMAN, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  Last order was delayed by your shop Last order was delayed by your shop , and the goods were reached my address after two weeks time. Type of shipping method : special courier !

  Avis du 22/03/2021, suite à une expérience du 20/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Geachte heer Delasorte, Dank u voor uw opmerking. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er zeer in geïnteresseerd! @ Binnenkort op onze website Le service client 1001hobbies.

• 5 / 5

  

  Modifier Signaler

  Great buyer experience Great buyer experience. The shipping was fast considering it was shipped from Europe and all products received were as advertised. Will buy from them again.

  Avis du 22/03/2021, suite à une expérience du 19/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr TOMA, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  1001 Modelkits really knows how to take… 1001 Modelkits really knows how to take care of their customers and ensure satisfaction. After receiving an order with several damaged paint bottles, 1001 Modelkits replaced my order at no additional charge. The follow on order has just arrived in perfect condition, and I could not be happier. Thank you 1001 Modelkits for standing behind your customers and ensuring that we get value for our money. Brian Brown Virginia, USA

  Avis du 22/03/2021, suite à une expérience du 30/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Brown, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  I have dealt with 1001 hobbies before I have dealt with 1001 hobbies before. They are great! The model comes when it's supposed to. The model I just got has been built, and painted and decaled. It's an incredible model, all parts fit just right. Had a little trouble with the engine fitting where it should have.

  Avis du 22/03/2021, suite à une expérience du 21/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Armillotti, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 3 / 5

  

  Modifier Signaler

  Shipment arrived after two weeks times… Shipment arrived after two weeks times - payment included special courier charges. Too long time !

  Avis du 22/03/2021, suite à une expérience du 22/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.

• 5 / 5

  

  Modifier Signaler

  I live in Hawaii and was impressed at… I live in Hawaii and was impressed at how quickly and efficiently my product came. All the way from France!! Product was wrapped well and arrived in perfect condition.

  Avis du 22/03/2021, suite à une expérience du 23/09/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Kim, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Very easy to order Very easy to order, had the model I was looking for (which is getting rare and therefore expensive), and it came unbelievably quickly! i was very impressed.

  Avis du 22/03/2021, suite à une expérience du 10/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Smagata, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 4 / 5

  

  Modifier Signaler

  I have been very happy with the models… I have been very happy with the models and the service.

  Avis du 22/03/2021, suite à une expérience du 13/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Webber Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Didn't know 1001 ModelKits was located… Didn't know 1001 ModelKits was located in France but they shipped my paint masks to me very quickly despite the pandemic. Thank you.

  Avis du 22/03/2021, suite à une expérience du 06/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr WEAVER, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 1 / 5

  

  Modifier Signaler

  wrong scale / size sent Simple. They sent the wrong size/scale of tank track, and they sent 2 sets of the wrong size track. Let's see how long it takes '1001' to correct. I sent back the two sets last week, - October 8th, 2020

  Avis du 22/03/2021, suite à une expérience du 12/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Fast shipping Fast shipping, great quality product & fair pricing. What more can you ask for?!

  Avis du 22/03/2021, suite à une expérience du 13/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Morley, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Placed my order to Ontario Canada on… Placed my order to Ontario Canada on Sept 10th 2020 and received it in about 2 weeks. I received updates multiple times as it traveled. I am happily suprised at the quality of service i received, shocked at how quick i received my order and will order from 1001 again.

  Avis du 22/03/2021, suite à une expérience du 03/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Knarr, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 5 / 5

  

  Modifier Signaler

  Great service Great service

  Avis du 22/03/2021, suite à une expérience du 11/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Shoemaker, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

• 2 / 5

  

  Modifier Signaler

  The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.

  Avis du 22/03/2021, suite à une expérience du 05/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

• 5 / 5

  

  Modifier Signaler

  Great product fast delivery would… Great product fast delivery would recommend.

  Avis du 22/03/2021, suite à une expérience du 06/10/2020 par A A. *

  *Donnée pseudonymisée suite à la demande de l'auteur

  Réponse de 1001hobbies.fr

  

  Signaler

  Dear Mr Blymyer, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website

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