Evaluations clients
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Imex Confederate Infantry - the lost battalion? Ordering, delivery and price were first rate - I will use again. I cannot say the same for the product. This set has been out of production for many years so I was lucky to find them but they are not as good as other figures in this series. I have compared them to the original poses on Plastic Soldier Review and these are just cheap copies in brittle plastic. I would love to know why Imex produced such an inferior set. Does anyone know the story behind this?
Avis du , suite à une expérience du par ANTOINE S. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Excellent transaction Exact description on your website of the product Excellent up-to date status of shipment Speedy delivery Recommendation: I would recommend that envelopes carrying tens as delicate as decals should be stiffened with a cardboard to prevent bending damage
Avis du , suite à une expérience du par MARGOT C. *
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GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.
Avis du , suite à une expérience du par BRIGITTE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerHello Jack, We are not responsible for the use you make of our products. Please follow the instructions indicated on the products to avoid such problems. Best regards, The 1001modelkits team
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mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France
Avis du , suite à une expérience du par JACQUES R. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, You chose a fast and thus expensive shipment method. Cheaper shipment methods available, except for specific products. Best regards, The 1001modelkits team
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Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.
Avis du , suite à une expérience du par RENÉ P. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, Thank you for your comment, we will take it into account in order to improve our service, especially in the US to avoid such delays. We apologize for the inconvenience. Best regards, The 1001modelkits team
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Untrustworthy seller Seller's website said model was available and would ship in 10 days. 21 days later, no update, no tracking number, no status. Emails were responded to with generic ""we will let you know when we receive a status"". After 45 days I got a refund. They processed my refund timely, so I suppose that's a positive? Now I missed my uncle's birthday, and will have to order from scratch from somewhere else. Don't order from here if you have a deadline to mee!
Avis du , suite à une expérience du par BERNADETTE C. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerHello Simon, The product you ordered was currently being resupplied, this explains the delay. Please accept our apologies for the inconvenience. Best regards, The 1001modelkits team
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Good price, fast delivery. Excellent service. Good price, prompt delivery.
Avis du , suite à une expérience du par BERNARD L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Fantastic. Great service, will use again. Thank you.
Avis du , suite à une expérience du par ANTOINETTE R. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Excellent shop, quickly and with great service Excellent shop, quickly and with great service, products arrived quickly and well packaged to Brazil.
Avis du , suite à une expérience du par AUGUSTE B. *
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the way online stores SHOULD be run! My experience with 1001modelkits was commendable. They kept me updated, the prices were not unreasonable, and my order arrived in a timely fashion undamaged. I would not hesitate to recommend 1001modelkits to anyone!
Avis du , suite à une expérience du par JEANNE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Trustworthy Merchant, Great products at a great price! I ordered several large model kits from 1001 Modelkits. They had to be sent from their European warehouse to their American warehouse. The total process from order to delivery from Europe took 17 days (about 12 business days). They kept me appraised during the entire process. Thanks!
Avis du , suite à une expérience du par DENISE R. *
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Pretty good. There was a small issue in figuring out if the item on their site was the one I was looking for. The picture shows the item out of the box and no box shown in the photo. I emailed them and they said they would attempt to find out more about the item from their supplier. After 2 weeks I heard nothing back. I decided to go ahead and order it since it was only 10 bucks(very good price) and it turned out that it was what I was looking for. The tracking didnt update during shipping but thats not really the company's fault.
Avis du , suite à une expérience du par VICTOIRE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Great products, and fast shipping! They also respond very quickly to emails. Awesome service, and tons of products (that a lot of shops don't have!) quick shipping especially coming from Europe. I would definitely recommend this site to a friend.
Avis du , suite à une expérience du par JOSEPH F. *
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This is a very unique item. . We have one of the original aircraft in our museum.
Avis du , suite à une expérience du par PAULINE D. *
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very good Everything went well. Good and professional service. Thank you
Avis du , suite à une expérience du par BENOÎT C. *
*Donnée pseudonymisée suite à la demande de l'auteur
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leaking bottle I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.
Avis du , suite à une expérience du par PAULETTE R. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerHello Bernard, We apologize for the inconvenience. We have created a voucher for the amount of the thinner bottle which arrived opened. Best regards, The 1001modelkits team
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Search Over - rescued by 1001 Modelkits Amazing! Outstanding array of Models that I could not find over many years of searches locally and through catalogs. Maintained contact throughout the order and shipping process with updates and information. Packaged well for shipment and arrived in perfect condition. Looking forward to placing another order soon.
Avis du , suite à une expérience du par PAUL G. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Stick with 1001 Modelkits In searching for Testor's Contacta cement, 1001 Modelkits had what I needed at the right price and shipping costs. All other sites, the cost was much higher and shipping was astronomical.
Avis du , suite à une expérience du par ALPHONSE N. *
*Donnée pseudonymisée suite à la demande de l'auteur
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a good place to shop on line This site is very easy to find things and gas a very good selections.
Avis du , suite à une expérience du par MAGGIE F. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.
Avis du , suite à une expérience du par MICHEL C. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service
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rubbish service crap service
Avis du , suite à une expérience du par JOSEPH B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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met all expectations - would have preferred quicker delivery The vendor did everything right. Timely notifications. Easy to check progress. Product was delivered without damage -- good packaging. I would have preferred quicker delivery. I understand that this product was coming from the Czech Republic and had to go through several locatoins to get to me. The vender told me to expect the product in two weeks from shipment. That was accurate but it took a week to process the order.
Avis du , suite à une expérience du par LAURE D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Good offer with accurate listing. Good comminication with on-time delivery. Recommended! The price on the kit is about 25% lower than the best offer I could find elsewhere and I therefore consider their offer excellent! The kit took a tad longer to arrive because of some necessary rerouting, but the wait was reasonable as I received notification from them with regard to the delivery details. Overall it has been a very satisfactory experience and I would recommend the seller to my friend!
Avis du , suite à une expérience du par SYLVIE R. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Excellent Great site. Great service. Highly recommend to all.
Avis du , suite à une expérience du par ARTHUR R. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Good and fast Great experience purchasing from them. Delivery was good and fast.
Avis du , suite à une expérience du par TIMOTHÉE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Fast and efficient service at a reasonable price! 1001 Modelkits was the only online dealer I could find that had the KA Models photo etch detail kit for the Hasegawa 1:48 BMW 327, and at a reasonable price at that. I'm quite impressed by the fast and well structured service of 1001 Modelkits, keeping me up to date of every stage in the order processing and the shipping. I will likely become a returning customer.
Avis du , suite à une expérience du par ARTHUR L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Five star service and reliability Don´t waste your valuable time at Companies not keeping what they promise .... go 1001 from the start
Avis du , suite à une expérience du par AUGUSTIN F. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.
Avis du , suite à une expérience du par DOMINIQUE R. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, Thank you for your comment, we will take it into account in order to improve our service. Please note most our products come from Europe which increases both the delays and the shipping cost. Best regards, The 1001modelkits team
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ninety 90% the only thing is that the payment part of the check out is a little hard to navigate.
Avis du , suite à une expérience du par RENÉE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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it is ok I am really missing some models from you,especially Bristol Britania in CSA colors and Convair 990.No message about it etc.In some models is pure description about them perhaps TU-124.It is really buying like blind.I must remodell this kit.Anyway,thank you for this as well.
Avis du , suite à une expérience du par NOÉMI B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Good service a job well done. You were prompt in response to me initial e-mail, The service was great and the product showed up in great condition with no problems.
Avis du , suite à une expérience du par LÉON V. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Outstanding....will definitely recommend and use again. The only con is shipping a little long. But the service and getting exactly what I ordered as well as packaged to arrive complete and ready to use cannot be understated. Thank you. You will hear from me again.
Avis du , suite à une expérience du par HONORÉ P. *
*Donnée pseudonymisée suite à la demande de l'auteur
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good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time – 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price…I’ll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside…but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap…something! But something comes from France and no filler whatsoever…hmmm. I’m not impressed with the service, but the price was better than some places here, however, I will never use your services again.
Avis du , suite à une expérience du par BRIGITTE D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Giant Aeromaster Just got the Giant Aeromaster ARF kit from 1001 Modelkits. The kit was in great shape and was delivered within the time frame they specified even though It was shipped from France. I would buy from this company again.
Avis du , suite à une expérience du par THIBAULT B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Order lead time I feel more paint items should be kept in your inventory in the USA. The delivery time of two weeks because they have to come from your European warehouse does not lend to good customer service.
Avis du , suite à une expérience du par LORRAINE J. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Horrible experience This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.
Avis du , suite à une expérience du par JOSÉPHINE G. *
*Donnée pseudonymisée suite à la demande de l'auteur
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model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.
Avis du , suite à une expérience du par PAUL G. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Do not waste your time or money Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.
Avis du , suite à une expérience du par MARIE A. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Slowest shipping ever/ No shipping I placed my order on 12/19/14. It is now 1/10/15 and nothing. I sent a email checking on the status and I got the it's crossing the Atlantic response. Must be on a rowboat. They have a excellent selection but getting them seems to be an issue. I ordered items from another company in Poland on 12/26/14 and those items arrived on 1/5/15. I do not like leaving negative reviews. Update: It is now 1/15/15 order still being 'processed'. Thanks for offering free shipping on my next order. But seeing that I am out $183.97 so far on this one I do not think there will be a next order. Sorry. 1/22/15 order still being 'processed'. 34 days now and counting. 1/26/15 Paypal refunded my payment. These guys did not even respond to Paypal's investigation. Ordered same items elsewhere on 1/26/15 and they arrived today 1/30/15. Amazing 38 days with 1001 Modelkits and they where still processing. Not a very good way to run a business...just saying. But what does one person matter to these guys.
Avis du , suite à une expérience du par VALÉRIE H. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, We apologize for the delay. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
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Modifier Signaler
I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!
Avis du , suite à une expérience du par JACQUELINE G. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.
Avis du , suite à une expérience du par CAMILLE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerHello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
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disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.
Avis du , suite à une expérience du par THÉODORE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits
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Modifier Signaler
So far so good.....ll Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).
Avis du , suite à une expérience du par RENÉ V. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.
Avis du , suite à une expérience du par CLAUDE J. *
*Donnée pseudonymisée suite à la demande de l'auteur
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My new ""go-to"" online vendor. I have placed a couple of orders on rare models that are difficult to find here in the USA and 1001 Modelkits never disappoints. They provide email confirmation of my orders, when they process, and when my order ships. They also are fast to respond to any inquiry, so their customer service is top notch. If you're looking for that hard-to-find model or kit, they will likely have it at a competitive price. I'm so glad they are out there and I will be returning again as a satisfied customer. Cheers.
Avis du , suite à une expérience du par AUDREY A. *
*Donnée pseudonymisée suite à la demande de l'auteur
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B17 eduard Engines great price quick delivery fab service
Avis du , suite à une expérience du par BENOÎT D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.
Avis du , suite à une expérience du par RAYMOND I. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Two orders both cancelled and had to email them to find out!! I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either. When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock. I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.
Avis du , suite à une expérience du par PATRICK A. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Maskol Received materials rapidly. Will try to order more products later.
Avis du , suite à une expérience du par NOËL C. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive. Category : Diecast models Fiat 500 Blue +500C Pink x 2 1:43 I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale. What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag! The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive. Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models? Luckily, my daughter, for which they were a Christmas present is happy with them.
Avis du , suite à une expérience du par MICHEL B. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, We apologize for the inconvenience. Could you please send us an email to contact@1001modelkits.com with the dimensions of the products you received? That way we can correct the information on our website if it is inaccurate. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
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Modifier Signaler
Great Experience I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.
Avis du , suite à une expérience du par GUY D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Avis du , suite à une expérience du par MARINE L. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service www.1001modelkits.com
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Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec
Avis du , suite à une expérience du par JOSETTE M. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.
Avis du , suite à une expérience du par FRÉDÉRIC G. *
*Donnée pseudonymisée suite à la demande de l'auteur
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WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Avis du , suite à une expérience du par STÉPHANE N. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have take in consideration that some items ship from overseas. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.
Avis du , suite à une expérience du par BENJAMIN D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.
Avis du , suite à une expérience du par FRANCK H. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service www.1001modelkits.com
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Models Arrived in Great Condition This place is legit.
Avis du , suite à une expérience du par ANDRÉ V. *
*Donnée pseudonymisée suite à la demande de l'auteur
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AWACS Pin Excellent workmanship....my husband was thrilled with his AWACS pin.
Avis du , suite à une expérience du par PHILIPPE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Good service Emails kept me informed of order process, model arrived with no problems.
Avis du , suite à une expérience du par MARGUERITE F. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Good service My order arrived two weeks after I placed the order. The web site was easy to use and their selection can't be beat
Avis du , suite à une expérience du par VALÉRIE R. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Thumbs up! Selection, prices and speed were great!
Avis du , suite à une expérience du par CHRISTINE P. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.
Avis du , suite à une expérience du par JULIE G. *
*Donnée pseudonymisée suite à la demande de l'auteur
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1001 Modelkits delivers on Nautilus Models Project Mercury display stand! 1001 Modelkits was very affordable, speedy and professional throughout in their sale and delivery of the Nautilus Models NAU-6201L wooden display stand for the 1/12 scale MRC/Atomic City Project Mercury Spacecraft model. Ordering, follow-up notifications, and delivery were all very smooth and flawless! Would highly recommend!!!
Avis du , suite à une expérience du par PATRICIA A. *
*Donnée pseudonymisée suite à la demande de l'auteur
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1001 Modelkits I bought the translucent gren enamel to paint clear plastic canopies for warhammer 40k models. It arrived when they said it would and worked great.
Avis du , suite à une expérience du par CHRISTELLE C. *
*Donnée pseudonymisée suite à la demande de l'auteur
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excellent service and quality products Order arrived in good time, no hassle purchase reasonable prices would reccomend to anyone
Avis du , suite à une expérience du par MARCEL R. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.
Avis du , suite à une expérience du par PAULETTE D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Quality products at excellent pricing! The range of products from the multiple manufacturers gave me the best chance of obtaining exactly the item's I needed. The line chosen produced unbelievable quality and detail. I plan many more purchases, very soon.
Avis du , suite à une expérience du par MARGARET L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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My grandson was ""thrilled"" with the items that I purchased for his Birthday. Product was great and service very speeeeeeeeeeedy !!
Avis du , suite à une expérience du par LUCY A. *
*Donnée pseudonymisée suite à la demande de l'auteur
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great everything went smoothly and quickly , great service
Avis du , suite à une expérience du par MARIANNE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.
Avis du , suite à une expérience du par OCÉANE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Great Selection, slow shipping I was looking for a very specific kit, a Heinkel He-111 H-3 for a Battle of Britain diorama. They not only had a great kit from Revell that had 4 models for the price of one, but also undercut the competition by $60! I had to wait two weeks for it, but I plan on purchasing the kit a few times over from them!
Avis du , suite à une expérience du par ÉLISE H. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Excellent service! I liked the website, buying and shipment process. All was great!
Avis du , suite à une expérience du par TIMOTHÉE P. *
*Donnée pseudonymisée suite à la demande de l'auteur
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My first experience with 1001 Modelkits. My first purchase with 1001 Modelkits was, as with all online buying experiences, a leap of faith. I was purchasing a photo-etch add-on for a model kit I was planning on building soon. 1001 Modelkits website was easy to navigate, and I quickly found what I needed. I paid for my purchase via Paypal and hoped for the best. Every step of the process was confirmed by email, from my ordering on 3/13/2015, my purchase shipping, it's delivery to 1001 Modelkit's U.S. distribution center, to it arriving at my doorstep on 3/28/2015. My purchase was professionally packaged and was in great shape when I opened it. My first experience with 1001 Modelkits was an excellent one, they are fast and professional. I will definitely be purchasing items from them in the future, Thanks 1001 Modelkits!
Avis du , suite à une expérience du par YVES D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Not the fastest It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it. It was listed as 'in stock' too.
Avis du , suite à une expérience du par ALEXANDRE D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Caracal EC-121 Decals Internet search for EC-121 decals brought up 1001 Models, always a wee bit wary of ordering from a company I have never heard of. The prices were in USD and it was a .com therefore I assumed I was dealing with an American company and they are normally great. Not until I had paid and checked out did I realise this company was in France, not to worry every bit at good as an American Company and even quicker, well it's just across the channel innit !
Avis du , suite à une expérience du par HENRIETTE L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.
Avis du , suite à une expérience du par XAVIER R. *
*Donnée pseudonymisée suite à la demande de l'auteur
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False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.
Avis du , suite à une expérience du par VÉRONIQUE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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First order no problems Placed my first order with them from the UK with slight trepidation as usual when purchasing from another country. But the order showed up quicker than expected and all in present and correct, so I'm sure I'll use 1001 Modelkits again.
Avis du , suite à une expérience du par CLAIRE L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Takes FOREVER ! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.
Avis du , suite à une expérience du par MARINE P. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.
Avis du , suite à une expérience du par CAMILLE M. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Good Shopping The inventory of 1001 Modelkits is perhaps the best around. When I need to find something, they have it. The only part I do not care for is having them ship it to arkansas and then on to me. Direct shipping would seem to be a better alternative.
Avis du , suite à une expérience du par MARGOT L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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A+ model supplier I was on pins and needles anticipating my order delivery of one of the rarest and virtually impossible kits to obtain in the US. 1001 fulfilled my every expectation by delivering just the very item I was obsessing on getting. Especially at the fair and reasonable price offered compared to other sources world-wide. It is the very first time using 1001. but I give them a FIVE STAR rating.
Avis du , suite à une expérience du par MICHEL M. *
*Donnée pseudonymisée suite à la demande de l'auteur
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good but not great a litty slow to deliver
Avis du , suite à une expérience du par NICOLAS C. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Got what I ordered. Everything was fine when I got it. no complaints at all.
Avis du , suite à une expérience du par THÉOPHILE B. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Books rcvd of high quality. Both books feature two rather obscure British warplanes. Both were richly illustrated and were concise and to the point. The Bristol Brigand Book of the warpaint series was especially good. Covering 3 variants of this late war airplane, it did not disappoint. The only burr under the saddle was the length of time it took to receive seemed awfully long almost 3 weeks or so. I know the warehouse of origin is in France and the may have saved a considerable amount of time .by direct shipping to the end user. Im thinking that they probably consolidated other orders in with mine sending it to AR and distributing it there. Well the most important thing was getting 2 books I desired for a long time and waiting x time is a trifle. Next time I'll know what to expect. Thank You Martin Gherardi
Avis du , suite à une expérience du par ADRIEN T. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Great store, good range Great store, good range. Good for some hard to find stuff. A little pricey sometimes.
Avis du , suite à une expérience du par ÉMILIE G. *
*Donnée pseudonymisée suite à la demande de l'auteur
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I ordered a thing, they sent me the thing... Sure, merchandise could always be a little cheaper, shipping could always be a day faster, but I have no complaints. My merchandise arrived as advertised, in a reasonable amount of time, and I was able to track it when it shipped.
Avis du , suite à une expérience du par MARTHE L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks
Avis du , suite à une expérience du par MICHEL L. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
Avis du , suite à une expérience du par AUDREY J. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
Avis du , suite à une expérience du par CAMILLE P. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
Avis du , suite à une expérience du par STÉPHANIE A. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service
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Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.
Avis du , suite à une expérience du par BENOÎT D. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service
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Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
Avis du , suite à une expérience du par FRANCK M. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.
Avis du , suite à une expérience du par ARTHUR P. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: contact@1001modelkits.com Best regards, Customer service
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Great experience Very fast - very good - great place to shop on the internet +++++++
Avis du , suite à une expérience du par AURÉLIE D. *
*Donnée pseudonymisée suite à la demande de l'auteur
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NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders
Avis du , suite à une expérience du par XAVIER P. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear customer, We do our best to keep our website updated, but some stock errors may sometimes occur. We apologize for the inconvenience. Your order was refunded yesterday (29th of September), 4 days after you asked for the cancellation. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
Avis du , suite à une expérience du par FRANÇOISE R. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Great seller ! Very good prompt service from trusted retailer
Avis du , suite à une expérience du par ROGER J. *
*Donnée pseudonymisée suite à la demande de l'auteur
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Seafury FB11 Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.Glendinning Truro. Cornwall
Avis du , suite à une expérience du par NATHALIE M. *
*Donnée pseudonymisée suite à la demande de l'auteur
Réponse de 1001hobbies.frSignalerDear sir, It seems that you are happy with our service ! Could you update your comment to a 4/5 star evaluation? Sincerely, The 1001modelkits team
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