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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéExcellent service Excellent service. Well packed and prompt delivery.
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A. A.
22 mars 2021
Avis vérifiéThe package arrived in good order The package arrived in good order
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A. A.
22 mars 2021
Avis vérifiéGood range Good range, good delivery, can't fault them.
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A. A.
22 mars 2021
Avis vérifiéNo problems No problems, good service. Good English.
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A. A.
22 mars 2021
Avis vérifiéThe model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.
Réponse de 1001hobbies.fr
Dear Linda Reynolds, As we explained to you by email. Unfortunately our logistics team made a mistake in the choice of delivery. However, the package should soon arrive. Best regards
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A. A.
22 mars 2021
Avis vérifiéGood service and fast delivery Good service and fast delivery
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A. A.
22 mars 2021
Avis vérifiéGood range of ship model kits and PE, Good range of ship model kits and PE,
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A. A.
22 mars 2021
Avis vérifiéSlow shipping, but great price. The items took a while to arrive, but they did have to cross an ocean to get here :p
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A. A.
22 mars 2021
Avis vérifiéExcellent selection and price Excellent selection and price, great service what more do you want. Spot on.
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A. A.
22 mars 2021
Avis vérifiéEverything was good except for… Everything was good except for shipping. I paid for Express shipping but it was sent via regular slow mail. Still, I have to give them credit for admitting the mistake and refunding difference in shipping. Otherwise, it would have been 5 stars.
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A. A.
22 mars 2021
Avis vérifiéGood service Good service. Good variety of products
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A. A.
22 mars 2021
Avis vérifiéI was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I’m not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems
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A. A.
22 mars 2021
Avis vérifiéGreat experience Great experience. They found some items I had been searching for for years. Would definitely do business with them again
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A. A.
22 mars 2021
Avis vérifiéShocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
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A. A.
22 mars 2021
Avis vérifiéGreat service Fast shipping and item came in great condition thank you so much.
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A. A.
22 mars 2021
Avis vérifiéI paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You
Réponse de 1001hobbies.fr
Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards
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A. A.
22 mars 2021
Avis vérifiéCanceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.
Réponse de 1001hobbies.fr
Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies
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A. A.
22 mars 2021
Avis vérifiéThanks for being able to do business… Thanks for being able to do business with me. Your company has good quality items I can't find in the states. Merci.
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A. A.
22 mars 2021
Avis vérifiéwhat I ordered arrived when I expected… what I ordered arrived when I expected in good order
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A. A.
22 mars 2021
Avis vérifiéOkay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.
Réponse de 1001hobbies.fr
Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to contact@1001modelkits.com. Best regards
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