Aller sur le site
Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
-
A. A.
22 mars 2021
Avis vérifiégood service good service
-
A. A.
22 mars 2021
Avis vérifiéExcellent choice of hard to find NITRO RC AIRPLANES I have been looking for 2 specific Top Flite, Greatplanes ARF’s, for years and years. Both ARF’s were discontinued more than 10 years ago. Guess what? 1001 Modelkits had them in stock! I could not believe I finally found the planes. Shipping to the USA took more than a week, both planes arrived securely, and in flawless condition. Couldn’t be happier. Thanks!
-
A. A.
22 mars 2021
Avis vérifiéGreat selection and prices and speedy… Great selection and prices and speedy shipping.
-
A. A.
22 mars 2021
Avis vérifiéModellicious Good selection of products, good prices. Only complaint was that delivery was a little bit slow but not a dealbreaker for me as long as I get the stuff I ordered and it is intact!
-
A. A.
22 mars 2021
Avis vérifiéFast delivery Fast delivery
-
A. A.
22 mars 2021
Avis vérifiéAll goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.
Réponse de 1001hobbies.fr
Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards
-
A. A.
22 mars 2021
Avis vérifié07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
Réponse de 1001hobbies.fr
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
-
A. A.
22 mars 2021
Avis vérifiéReceived product w/i 10 calendar days… Received product w/i 10 calendar days in great condition.
-
A. A.
22 mars 2021
Avis vérifiéModel not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Réponse de 1001hobbies.fr
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
-
A. A.
22 mars 2021
Avis vérifiéProduct shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint
Réponse de 1001hobbies.fr
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered : ""Because this e-mail goes in our spams. Fortunatly we checked them. You could have still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been canceled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
-
A. A.
22 mars 2021
Avis vérifiéGood to do business with... Service was reasonably fast and the pricing was good. Took a little longer to get my order (as it is shipped first from Europe to their warehouse in the USA first) and then shipped to me. The only thing I might improve would be their tracking system... would have been nice to know where things were with my shipment. Thanks again for the order... I am sure we will do business again soon!
-
A. A.
22 mars 2021
Avis vérifiéItems received were as ordered and… Items received were as ordered and described. Delivery was well within time frame.
-
A. A.
22 mars 2021
Avis vérifiéI do not receive the idle Update I… I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
Réponse de 1001hobbies.fr
Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team
-
A. A.
22 mars 2021
Avis vérifiébad experience with shipment bad experience with shipment ordered two model kits, slowest shipment (eco) selected, which is ok. but the shipment went wrong, package got lost and sender cannot help to find. then i asked 1001 and they said i need to wait until the deadline of this eco shipment. this is not the way i appreciated from the seller where i bought something and the package went lost.
Réponse de 1001hobbies.fr
Hye Sir, In some cases, packages can be found, which is why we give deadlines. We simply follow our terms and conditions of sale. Conditions you accepted when placing your order. We remain at your disposal. You can therefore contact us at contact@1001modelbouw.nl Best regards
-
A. A.
22 mars 2021
Avis vérifiétakes some time but I get what I order takes some time but I get what I order, so can not complain
-
A. A.
22 mars 2021
Avis vérifiéRip off company Don't Use After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France??? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid
Réponse de 1001hobbies.fr
Hye Sir, The information on our address is on our website: https://www.1001modelkits.co.uk/content/2-legal-info-2019-1001modelkitscom Concerning your orders, you have chosen a product that is available and not in stock, which explains the shipping delays. Concerning your orders, we have also sent you an Email and we are waiting for your answer. Our prices often depend on the commercial terms negotiated by our management. In order to be able to offer a wide range of products, we are often obliged to accept terms and conditions for certain products that do not allow us to sell them. Best regards
-
A. A.
22 mars 2021
Avis vérifiéEasy to shop online!! :) Easy to shop online!! :)
-
A. A.
22 mars 2021
Avis vérifiéGreat service and communication Great service and communication. Fast shipping to the US.
-
A. A.
22 mars 2021
Avis vérifiéNo order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
Réponse de 1001hobbies.fr
Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards
-
A. A.
22 mars 2021
Avis vérifiéGood communication and fast delivery Good communication and fast delivery
Avis affichés par ordre chronologique
Contact
Aller sur le site
Certification
