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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéSatisfied with My Order I give the kit itself high marks. Very accurate representation of the Fw-19 A5. Also in my favorite scale.1/18th. The only complaints I have about my experience is that the model came wrapped in a single layer of thin bubble wrap. Fortunately, no damage, but an external protective box would have been safer. Also, as regards the kit, no swastika decals were provided. I understand international laws regarding the swastika, but not even supplying decals for a display model is, in my opinion, somewhat extreme,. Overall, happy with 1001 Hobbies and Hobby Bosss kit.
Réponse de 1001hobbies.fr
Dear Chris, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéGood sharing of information Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.
Réponse de 1001hobbies.fr
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéDisasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Réponse de 1001hobbies.fr
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéYou shipped the items very fast and… You shipped the items very fast and there was no errors. Thanks you and will definitely use you guys again.
Réponse de 1001hobbies.fr
Dear James, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéOrdering was easy Ordering was easy, thankfully not everything was in French. Tracking was a little hit and miss. I got a notice of delivery due on 2/24/21 a couple of days later it was changed to 2/22/21 and I was thrilled. package finally arrived on 3/1/21. I was starting to worry but everything was in the box and well packed for the long trip. Would certainly use them again.
Réponse de 1001hobbies.fr
Dear Tim, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéInformation Pretty good service, how ever when you send out a shipping notice tell the customer what is being shipped.
Réponse de 1001hobbies.fr
Dear Louis, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéEverthing's fine Everthing's fine
Réponse de 1001hobbies.fr
Dear Tomasz, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
Réponse de 1001hobbies.fr
Bonjour, Nous vous remercions pour votre commentaire et pour votre confiance. Nous insistons sur le fait que la satisfaction client est notre priorité. Vos remarques et vos suggestions nous sont donc essentielles et nous y accordons un grand intérêt. Nous vous souhaitons une excellente journée.😀 Le service client 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéyour devilry time mostly late your devilry time mostly late. and no update
Réponse de 1001hobbies.fr
Hello Khalid, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéAnd the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
Réponse de 1001hobbies.fr
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéI received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this. .
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A. A.
22 mars 2021
Avis vérifiéI paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!
Réponse de 1001hobbies.fr
Hello, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify our error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiémodel is nice but model is nice but, way overpriced...
Réponse de 1001hobbies.fr
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéwel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.
Réponse de 1001hobbies.fr
Dear Eric, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéGood selection of hobby products Good selection of hobby products, including military miniatures. Great service and website.
Réponse de 1001hobbies.fr
Bonjour, Nous vous remercions pour votre commentaire et pour votre confiance. Nous insistons sur le fait que la satisfaction client est notre priorité. Vos remarques et vos suggestions nous sont donc essentielles et nous y accordons un grand intérêt. Nous vous souhaitons une excellente journée.😀 Le service client 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéfast and reliable fast and reliable
Réponse de 1001hobbies.fr
Dear Shadow, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
Réponse de 1001hobbies.fr
Bonjour, Nous vous remercions pour votre commentaire et pour votre confiance. Nous insistons sur le fait que la satisfaction client est notre priorité. Vos remarques et vos suggestions nous sont donc essentielles et nous y accordons un grand intérêt. Nous vous souhaitons une excellente journée.😀 Le service client 1001hobbies
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