Aller sur le site
Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
-
A. A.
22 mars 2021
Avis vérifiéVery helpful staff 100% model dispatch… Very helpful staff 100% model dispatch and postal service. Thank you
-
A. A.
22 mars 2021
Avis vérifiéAbsolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Réponse de 1001hobbies.fr
Hello sir, It was shipped, we told you it was probably lost due to the time and we proposed you different solutions. Edit : Sir, we have answer you e-mais and have asked for the refund which takes place within two weeks following the time we have asked as written in our sales condition. I am sorry I didn't answer to : ""So no apology? Just some stupid jokes? This is the epitome of absolutely terrible customer service. Go fuck yourself."" Following my answer : ""Hello Mr. Harris, We are not a scam, one of our team member just made a mistake and ship it as en eco delivery and not Express ... Celestine went straight to the Warp ... I have asked for a refund of your order as it is unfortunatly unavailable at the moment with GW. Hail Hydra ... I mean the Emperor sorry,"" Second edit : Sir, Buying with us doesn't allow you to be insulting as you were and not use the minimum of politness, we are still human being answering to you. We understand you are disapointed that you didn't receive the gift. We had prefered use humor to answer your harsh emails. We care a lot about our customer and we do as much as we can when they allow us when it is possible. Sincerely,
-
A. A.
22 mars 2021
Avis vérifiéyou may buy with confidence! you may buy with confidence!
-
A. A.
22 mars 2021
Avis vérifiéGood service Good service. Fast delivery from France. Thanks
-
A. A.
22 mars 2021
Avis vérifiéNo Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon.. Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.
Réponse de 1001hobbies.fr
Hello, You have ordered product with a delay before expedition. As written on the product page as well as your recapitulative cart and acknoledge that you took it in account. Please read the information provided. Sincerely,
-
A. A.
22 mars 2021
Avis vérifiéI felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.
-
A. A.
22 mars 2021
Avis vérifiéMy model arrived promptly at a timely… My model arrived promptly at a timely fashion.
-
A. A.
22 mars 2021
Avis vérifié?????? ?????????????????? ??????
-
A. A.
22 mars 2021
Avis vérifiéI received the email 2 days AFTER I had… I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.
Réponse de 1001hobbies.fr
Hello, We have tracking of our e-mails and even the time that you open and read them. This e-mail was sent days ago. Please, stay sincere. Sincerely,
-
A. A.
22 mars 2021
Avis vérifiéNOPE NOPE! I will NEVER again order from them. I ordered something a LONG time ago for my husband's birthday and still never showed. I've reached out to them a few times and each time they said it was coming. This last time they wrote back and said unfortunately it's a loss. REALLY?? Super unprofessional !
Réponse de 1001hobbies.fr
Hello, We proposed you a refund or a new shipment the day after we received you e-mail which you didn't answer until we answer you here. Sincerely,
-
A. A.
22 mars 2021
Avis vérifiéYou guys are the best You guys are the best! I ordered the incorrect product and the address they had on file was not correct, as I moved and didn't provide the updated info They ended up sending me another correct product and didn't charge me for it!! That is almost unheard of, and shows great service. While I look for items here in the US, I will contact 1001 Modelkits first before anyone else. Awesome service
-
A. A.
22 mars 2021
Avis vérifiéGreat customer service Great customer service. Ordered from the US during the Christmas holidays. Decals arrived in very durable packaging to prevent damage. Email response was prompt and positive. If you are ordering from the US, you will not be disappointed. I will certainly order from them again.
-
A. A.
22 mars 2021
Avis vérifiéService rapide et fiable vers le… Service rapide et fiable vers le Royaume-Uni
-
A. A.
22 mars 2021
Avis vérifiéNo problems No problems. Product came quickly to the US. I would use them again.
-
A. A.
22 mars 2021
Avis vérifiéShop somewhere else, they’re terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.
-
A. A.
22 mars 2021
Avis vérifiéTop service ! 1/32 Dutch Decal set zojuist ontvangen. Snelle bezorging, excellente service !
-
A. A.
22 mars 2021
Avis vérifiéI feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....
Réponse de 1001hobbies.fr
Hello, We would advice to check on our US website rather than the French one, you would avoid the taxes. Sincerely,
-
A. A.
22 mars 2021
Avis vérifiézeer goed zeer goed maar ik zoek piloten zittent raf of navy enz. 1:48 voor B17G
-
A. A.
22 mars 2021
Avis vérifiéTerrific seller Terrific seller. Model was delivered quickly and well packed. Will order from them again.
-
A. A.
22 mars 2021
Avis vérifiéAbysmal Abysmal. When ordering told in stock and 5-6 day delivery. Then a week later a message saying its not in stock, then a message to say its out for delivery. 8 days later still nothing. No way of contacting them, track your parcel doesn't work, no reply to message on messenger as no contact or e mail address, avoid like the plague
Avis affichés par ordre chronologique
Contact
Aller sur le site
Certification
