Aller sur le site
Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
-
A. A.
22 mars 2021
Avis vérifiéExcellent A very good experience - I ordered a kit on 17 May with some other items - Received shipment confirmation 18 May. When I was unable to use the link on the website to track the shipment I contacted them by email and received a response within 2 hours giving a link to use - which for reference was trackyourparcel.eu Everything arrived today well packed. There are quite a lot of negative reviews here - I felt I should redress the balance a little !
-
A. A.
22 mars 2021
Avis vérifiéScammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!! Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-
A. A.
22 mars 2021
Avis vérifiéOrdered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.
-
A. A.
22 mars 2021
Avis vérifiéErg trage levering... Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?
-
A. A.
22 mars 2021
Avis vérifiéOrdered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me
-
A. A.
22 mars 2021
Avis vérifiéEmbarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’ Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.’ So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.
-
A. A.
22 mars 2021
Avis vérifiéna meerdere keren bellen geen gehoor na meerdere keren bellen geen gehoor
-
A. A.
22 mars 2021
Avis vérifiéItem received as ordered in good… Item received as ordered in good condition with reasonable shipping time
-
A. A.
22 mars 2021
Avis vérifiéThe P40 kit arrived safe n packaged… The P40 kit arrived safe n packaged well. It was easy to prep and truly RTF . I will happily purchase from 1001 again ??
-
A. A.
22 mars 2021
Avis vérifiégood service good service
-
A. A.
22 mars 2021
Avis vérifiéOrdered model paint on March 17 Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.
-
A. A.
22 mars 2021
Avis vérifiéGreatbuy and speedy delivery. Greatbuy and speedy delivery. Would buy again
Réponse de 1001hobbies.fr
Dear Roy Pie, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on the 1001 hobbies site.
-
A. A.
22 mars 2021
Avis vérifiéOrdered trumpeter cv-10 on 4th May… Ordered trumpeter cv-10 on 4th May 2020, item shipped on 14th, received well packaged item on 27th.Great service in these unprecedented times.
-
A. A.
22 mars 2021
Avis vérifiéEverything arrived fine and undamaged Everything arrived fine and undamaged. Now to build !
Réponse de 1001hobbies.fr
Dear James, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on 1001 hobbies site.
-
A. A.
22 mars 2021
Avis vérifiéHard to find items were available Hard to find items were available. Shipping was expensive but extremely prompt. Packing was excellent and everything arrived in great shape. Keep up the good work. I'll be ordering again from you. Many thanks for your efforts!!, Kevin Burke USA
-
A. A.
22 mars 2021
Avis vérifiéThis site masquerades as a UK trader… This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.
-
A. A.
22 mars 2021
Avis vérifiéOrdered four kits on 13th May,delivered… Ordered four kits on 13th May,delivered 3rd June Excellent service.
Réponse de 1001hobbies.fr
Dear Pratt, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on 1001 hobbies site.
-
A. A.
22 mars 2021
Avis vérifiéItaleri C130J Herc Model 1/48 Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.
-
A. A.
22 mars 2021
Avis vérifiéI do not know what happened but after… I do not know what happened but after reading all the negative reviews, I was full of concerns about my order. completely unnecessarily! everything that I ordered came to me in 4 days from France to the UK and customer service responded to my email very quickly. Only one note to those replying to the email - please write in the language the client writes to you. not everyone knows French. I will definitely buy again.
-
A. A.
22 mars 2021
Avis vérifiéORDER STILL NOT RECEIVED AFTER MORE… ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th, 2020: I ordered 2 tins of paint, £10.00 each + £5.99 shipping, total £27.97 Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice (+ or - 5% of the original value). June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher. June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th. June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order. June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions, but the phone number does not work. Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?
Avis affichés par ordre chronologique
Contact
Aller sur le site
Certification
