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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéEen mooie Junker ""Stuka"" besteld. Een mooie Junker ""Stuka"" besteld. Binnen 5 werkdagen binnen. Erg netjes in deze rare tijd. Goed verpakt, het pakket kwam dan ook in perfecte staat binnen.
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A. A.
22 mars 2021
Avis vérifiéPoor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.
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A. A.
22 mars 2021
Avis vérifiéDo not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.
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A. A.
22 mars 2021
Avis vérifiéExcellent Service and great… Excellent Service and great communication
Réponse de 1001hobbies.fr
Dear Mark, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day :) Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéDisappointed as it took over five weeks… Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.
Réponse de 1001hobbies.fr
Dear Stephen Kolb, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéGreat service Great service. Good value. Will use again
Réponse de 1001hobbies.fr
Dear Waterhouse, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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A. A.
22 mars 2021
Avis vérifiéWish I had seen the reviews before… Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again
Réponse de 1001hobbies.fr
Dear Simon Warrington, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéKit is on a par with other quality 1/48… Kit is on a par with other quality 1/48 scale models
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A. A.
22 mars 2021
Avis vérifiéItem not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.
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A. A.
22 mars 2021
Avis vérifiéOrdered over £80 of items on the 3rd… Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!
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A. A.
22 mars 2021
Avis vérifiéDuurt veel te lang. Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.
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A. A.
22 mars 2021
Avis vérifiéGreat customer relations and super fast… Great customer relations and super fast delivery , highly recommended, thank you
Réponse de 1001hobbies.fr
Dear John, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day :) Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiétotally unreliable company which does… totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again
Réponse de 1001hobbies.fr
Dear customer, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifié22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tryed fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.
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A. A.
22 mars 2021
Avis vérifiéNot good at all Some bull shxt
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A. A.
22 mars 2021
Avis vérifiéGreat Figures Great Kit, and good service from the 1001 modelkits
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A. A.
22 mars 2021
Avis vérifiéGreat Very pleased with my order. Good price, prompt delivery and well-packaged. Thank you!
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A. A.
22 mars 2021
Avis vérifiéGeen Nederlandse handleiding Geen Nederlandse handleiding
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A. A.
22 mars 2021
Avis vérifiéFast and Fair A fair price on a discontinued model shipped internationally and received in 10 days, what more can you ask for? And I didn't have to worry about getting scammed.
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A. A.
22 mars 2021
Avis vérifiéArrived broken and when I tried to… Arrived broken and when I tried to contact you for a replacement you did not respond.
Réponse de 1001hobbies.fr
Hello, We invite you to contact us by email in order to find a solution for your product that arrived damaged. Thank you for your understanding. With kind regards, Team 1001 hobbies.
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