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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéStill waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!
Réponse de 1001hobbies.fr
Madam Morey Thank you for your feedback. We would like to inform you that your parcel was flashed by our depot and delivered to Hermès on 23/12/2020 16:33:52. Unfortunately, due to the Covid-19, the Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable delays. We make a point of sending an email to accelerate the taking in charge of the parcel. We apologize for this delay. Happy new year 2021. Customer care 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéIt’s Taking to long to get to my… It’s Taking to long to get to my location
Réponse de 1001hobbies.fr
Sir Mr Aguilar, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéOrdered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.
Réponse de 1001hobbies.fr
Mr Batiukov, We regret this incident and your comment. We have not received any cancellation requests, neither by email, phone nor chat. We therefore could not know that you wanted your order cancelled and refunded. Please note that we have just cancelled your order. Happy New Year 2021. Customer service 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéI haven’t received the paint I ordered… I haven’t received the paint I ordered yet!
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A. A.
22 mars 2021
Avis vérifiéI am extremely happy with 1001 model… I am extremely happy with 1001 model kits! The order process was very easy and they kept me updated on the status of my order from the time I ordered to when it was delivered! I will definitely be ordering from them again and I highly recommend them! Thank you , William Hammond
Réponse de 1001hobbies.fr
Dear Mr. Hammond, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéRepeat Customer 1001 Modelkits is becoming a favorite supplier for esoteric hobby supplies at reasonable prices. Sure they take a bit longer as they ship from Europe, but that is not a problem, and I am happy to have found them! How happy am I? I am a repeat customer and I think that says it all.
Réponse de 1001hobbies.fr
Dear Mr. Burke, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéDespite having received a confirmation… Despite having received a confirmation that my item was delivered, I still have not received my item. I’ve reached out via email and am awaiting a response.
Réponse de 1001hobbies.fr
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéShopping experience was a delight Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.
Réponse de 1001hobbies.fr
Dear Mr. Anstey, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéExcellent service Excellent service, prompt turnaround. Great communication. Faultless purchase, thank you.
Réponse de 1001hobbies.fr
Dear Mrs. Dowling, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéTerrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.
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A. A.
22 mars 2021
Avis vérifiéGreat experience Great experience
Réponse de 1001hobbies.fr
Dear Mr. Grothe, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéoverpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again
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A. A.
22 mars 2021
Avis vérifiéConsidering this company is in France…Excellent Service Considering this company is in France the service was excellent and delivery very quick. They messaged me regularly updating me with how my order was progressing. It took less time for my order to travel from France to the UK than from Heathrow to Warrington. Will use this company again.
Réponse de 1001hobbies.fr
Dear Mr. Thomas, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiégood service good service
Réponse de 1001hobbies.fr
Dear Mr. Standen, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéGreat communication throughout the… Great communication throughout the processing of the order. Fair prices. Highly recommended.
Réponse de 1001hobbies.fr
Dear Mr. Madsen, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéShipment was pretty quick (Within a… Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.
Réponse de 1001hobbies.fr
Dear Mr. Raaphorst, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéZeer ontevreden Zeer ontevreden! Een artikel besteld op 06/12/2020 en tot op heden nog steeds niet ontvangen. Na herhaaldelijk contact, doen ze me verschillende 'aanbiedingen': 5% korting op volgende aankoop, een credietnota, terugzenden van artikel (!). Terwijl de wettelijke levertermijn van 30 dagen ruimschoots is overtreden en ik dus recht heb om de verkoopsovereenkomst ongedaan te maken en ze mijn geld terug moeten storten!
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A. A.
22 mars 2021
Avis vérifiéGreat service and great product Great service and great product. Ended up finding something I really wanted. How did after I saw the time. Your store had the airplane model I have been looking for all over
Réponse de 1001hobbies.fr
Dear Mr. Boress, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéSwift delivery Swift delivery. Excellent information about the package's dispatch and delivery Perfect present
Réponse de 1001hobbies.fr
Dear Mrs. Swainsbury, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéMy order came a view Davy’s after i… My order came a view Davy’s after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.
Réponse de 1001hobbies.fr
Dear Mr. Van Der Plas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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