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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéI have not received the paint I ordered… I have not received the paint I ordered yet! The last I knew, it had entered the US. Nothing since. Later tonight! I got the Field Drab paint a few minutes ago. All is well!
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A. A.
22 mars 2021
Avis vérifiéVery good service Very good service! Of course shipping to the U.S. is expensive, but they have things I can only find there. I will continue to buy from them.
Réponse de 1001hobbies.fr
Dear Mrs Boehnlein, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéThe kit arrived safe and intact The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.
Réponse de 1001hobbies.fr
Dear Mr weiler, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéTook 2 months to get the product Took 2 months to get the product. Product was great once we received it.
Réponse de 1001hobbies.fr
Dear Mr BREINHOLT, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéIt’s been close to a month (order… It’s been close to a month (order placed on 12/16/20) and no package has arrived. If the package ever arrives I will give a review.
Réponse de 1001hobbies.fr
Sir Delicce, Thank you for your feedback. We would like to inform you that we have contacted the carrier who informs us that your package is ""Arrival at the office of exchange in the country of destination (US U.S.A.)"". We understand your impatience, and apologise for the delay in transport from France to the USA, but you will understand that current conditions may also delay packages. See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéVery disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
Réponse de 1001hobbies.fr
Madam, Sir, Thank you for your feedback. We would like to point out that due to the Covid-19, Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable deadlines. We make a point of sending an email to accelerate the taking in charge of the parcel. We ask for a little patience. Moreover, if you do not like the model you received, you can return it to us. We apologize for the delay. Happy new year 2021. Customer Care 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéPlaced order 1/2/21 shipped out 1/7… Placed order 1/2/21 shipped out 1/7 arrived country of destination 1/8 10 days later no information on arrival
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A. A.
22 mars 2021
Avis vérifiégood price fast shipping good price fast shipping
Réponse de 1001hobbies.fr
Dear Mr Mouton , Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéI am very pleased with the whole… I am very pleased with the whole transaction. Despite the delay n delivery, due to the pandemic, you had outstanding communication, and delivered an excellent product in the end.
Réponse de 1001hobbies.fr
Dear Mr Smith, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéBesteld op 18/12 en meteen betaald. Besteld op 18/12 en meteen betaald. Nog niets gehoord en ontvangen. Bestelling is in behandeling en dat is het.Mij zien en horen ze niet meer!!!
Réponse de 1001hobbies.fr
Mr. Geuskens, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, Klantenservice 1001 hobby's
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A. A.
22 mars 2021
Avis vérifiépretty good supplies from here ands… pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.
Réponse de 1001hobbies.fr
Dear Mr. Jason, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéGreat service! Great service!
Réponse de 1001hobbies.fr
Dear Mr. Gutzmer, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéRepeat Customer Good selection, easy to use web site and timely delivery
Réponse de 1001hobbies.fr
Dear Mr Mahal, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéPrompt updates and great service Great communication with the updates....given that shipping around the world is a bit off due to the covid thing, item arrived in a reasonable time....thank you...
Réponse de 1001hobbies.fr
Dear Mr. Thomas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéMisrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.
Réponse de 1001hobbies.fr
Madam, Sir, Thank you for your feedback. We apologize for this incident and the delay in processing your order. We understand this dissatisfaction but you will understand that due to Covid-19, and increases in parcel volumes, the carrier Delivengo and the local carrier are having great difficulty maintaining reasonable delivery times. We ask for your patience. kind send you an email to try to make things move forward We apologise for the delay. Happy New Year 2021. CUSTOMER SERVICE 1001HOBBIES
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A. A.
22 mars 2021
Avis vérifiéMight be good if you explain which… Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.
Réponse de 1001hobbies.fr
Dear Mr Pollard, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéProduct was delivered in good condition… Product was delivered in good condition and the quality was what I expected. Delivery time was excessive. I was impressed with the selection of models many of which I've not seen anywhere else in one site. I will shop again from 1001 I will just need to adjust my delivery expectations.
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A. A.
22 mars 2021
Avis vérifiéNot a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.
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A. A.
22 mars 2021
Avis vérifiéExcellent service The whole experience was great. Packaging was excellent, and it arrived as scheduled. Definitely doing more buisness with them.
Réponse de 1001hobbies.fr
Dear Mr Crews, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéExcellent service Excellent service. Got emails every time something was updated:oredre received, despatched, entered US, etc. Quick turnaround despite coming from France to US. Better than a UK company I tried, which was out of stock ... ironic.
Réponse de 1001hobbies.fr
Dear Mr. David, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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