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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéSent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Réponse de 1001hobbies.fr
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéOrder Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Réponse de 1001hobbies.fr
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéAmazing service Amazing service! Definitely will buy from here again! Thank you 1001 Hobbies!
Réponse de 1001hobbies.fr
Dear LONA Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéthe photo etch looks fantastic four… the photo etch looks fantastic four stars is bacause there was no instruction sheet
Réponse de 1001hobbies.fr
Dear Mrs Edmond, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéFast shipping and no issues to United States The negative comments regarding shipping coming from the US I don't think are fair. We are in the middle of a pandemic as we all know and I know businesses are doing the best they can. They also can't control the shipping speed. We need to understand that all falls on the courier's. Anyway, I placed my order and checked on it periodically and it kept updating until it shipped. Once it did, I got tracking and my order came in very quickly. It's worth noting that it was with normal shipping speed also. I would gladly order from these people again. I can only speak from my experience and it was excellent! Thank you again 1001 Modelkits!
Réponse de 1001hobbies.fr
Dear Mr Jace Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéIt isn’t fair price to pay for… It isn’t fair price to pay for avHobbymaster diecast, this company ask almost double the price!! ??
Réponse de 1001hobbies.fr
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifié2 weeks for items to arrive website is… 2 weeks for items to arrive website is useless, seems the french only let certain things through borders quickly
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A. A.
22 mars 2021
Avis vérifiéDid not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Réponse de 1001hobbies.fr
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
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A. A.
22 mars 2021
Avis vérifié10 days to prepare the order for… 10 days to prepare the order for shipping! This really is not professional, whatever the excuse.
Réponse de 1001hobbies.fr
Hello Yannick, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéGreat service and good prices Great service and good prices
Réponse de 1001hobbies.fr
Dear Mrs Love, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéLove BMW Very happy with the model. Great to find availability of different eras of vehicles.
Réponse de 1001hobbies.fr
Dear Mr Wilson Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéFast and efficient service Fast and efficient service - would use again.
Réponse de 1001hobbies.fr
Dear Mr Parker, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéGreat items Great items, exactly what I was looking for. Prompt shipping.
Réponse de 1001hobbies.fr
Dear Gary, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéPoor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Réponse de 1001hobbies.fr
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéI have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Réponse de 1001hobbies.fr
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
Réponse de 1001hobbies.fr
Bonjour, Nous vous remercions pour votre commentaire et pour votre confiance. Nous insistons sur le fait que la satisfaction client est notre priorité. Vos remarques et vos suggestions nous sont donc essentielles et nous y accordons un grand intérêt. Nous vous souhaitons une excellente journée.😀 Le service client 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéi am very happy with the service i am very happy with the service, very fast and with no damage to the packages, thanks for your kindness
Réponse de 1001hobbies.fr
Dear José, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
Réponse de 1001hobbies.fr
Bonjour, Nous vous remercions pour votre commentaire et pour votre confiance. Nous insistons sur le fait que la satisfaction client est notre priorité. Vos remarques et vos suggestions nous sont donc essentielles et nous y accordons un grand intérêt. Nous vous souhaitons une excellente journée.😀 Le service client 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéThe products are great The products are great, and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
Réponse de 1001hobbies.fr
Dear Walter, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
Réponse de 1001hobbies.fr
Bonjour, Nous vous remercions pour votre commentaire et pour votre confiance. Nous insistons sur le fait que la satisfaction client est notre priorité. Vos remarques et vos suggestions nous sont donc essentielles et nous y accordons un grand intérêt. Nous vous souhaitons une excellente journée.😀 Le service client 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéIs a grate store Is a grate store, interesting things, the service is excellent and the shipping fast, good store, five stars
Réponse de 1001hobbies.fr
Dear Andres, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéReceived the model kit in excellent… Received the model kit in excellent condition. I do Request that any item ordered would be tracked to every location it traveled to its final destination, next time.
Réponse de 1001hobbies.fr
Dear John, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéGreat prices on what I ordered but I… Great prices on what I ordered but I ordered the items on 31January 21 and as of today 22Febuary 21 I’m still waiting for my order. Shipping costs are too high for this long of a wait.
Réponse de 1001hobbies.fr
Hello Steven, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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