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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéAbsurdly poor choice of packaging Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.
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A. A.
22 mars 2021
Avis vérifiéGreat product quality. Proper delivery time. Great product quality. Delivery did not take that long considering coming from Europe to the US and the current health environment.
Réponse de 1001hobbies.fr
Dear Riano, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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A. A.
22 mars 2021
Avis vérifiéI never received my order I never received my order. Please refund my money. Mike Blough 616.238.2634
Réponse de 1001hobbies.fr
Sir, According to the tracking carrier, your package was opened on 27/07/20 at 12:03. thank you to modify your comment. Sincerely,
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A. A.
22 mars 2021
Avis vérifiéUnbelievably awful service I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!! Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME. I HIGHLY DONT RECOMMEND THIS SITE!!!!!
Réponse de 1001hobbies.fr
Dear sir, You ask the refund of your 2 orders. We do the refund 14 days before your order. We are sorry but our supplier explain us that it made an erreor concerning the price of the product. So we could change anything, and we are sorry. best regards Customer care 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéModel review Good friendly staff very helpful
Réponse de 1001hobbies.fr
Dear Smith, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. :) Customer service 1001 hobbies.
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A. A.
22 mars 2021
Avis vérifiéGreat company to deal with Great company to deal with. I had an issue with an item missing from my order, they sorted it out promptly and the communication kept me up to date. Will definitely use again ????
Réponse de 1001hobbies.fr
Dear Pete, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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A. A.
22 mars 2021
Avis vérifiéGreat communication and fast delivery. Great communication and fast delivery. Thanks!
Réponse de 1001hobbies.fr
Dear Cunningham, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day.
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A. A.
22 mars 2021
Avis vérifiéTrouble free ordering ,item was in… Trouble free ordering ,item was in stock shipped the next day!!!
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A. A.
22 mars 2021
Avis vérifiéService from 1001 hobbies was good Service from 1001 hobbies was good but what I bought was rubbish. I have bee flying radio control aircraft for over 40 years but made the mistake of buying a glider based on the description only to find that it appeared to be a very expensive toy and it went straight in the rubbish bin. You live and learn.
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A. A.
22 mars 2021
Avis vérifiéI still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.
Réponse de 1001hobbies.fr
Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.
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A. A.
22 mars 2021
Avis vérifié1001 Hobbies was awesome 1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
Réponse de 1001hobbies.fr
Dear CODY, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
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A. A.
22 mars 2021
Avis vérifiéMy order arrived exactly as advertised… My order arrived exactly as advertised and was undamaged. Quite pleased.
Réponse de 1001hobbies.fr
Mr Smith Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéSmooth transaction. Smooth transaction.
Réponse de 1001hobbies.fr
Hans, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéAbsolutely terrible service took over… Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever
Réponse de 1001hobbies.fr
Mr. Rowell, We really regret your comment. Your order was prepared on July 27th, the day after your order was placed. Our carriers were overwhelmed with the sales and were late with the shipments. We understand your dissatisfaction, we invite you to contact us by phone. thanking you for your understanding, Sincerely, The customer care 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéI am satisfied and would order again. I have seen some less than complimentary reviews of this company. Yes, they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks, but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time, the price was right, and I am quite satisfied.
Réponse de 1001hobbies.fr
Dear David, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
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A. A.
22 mars 2021
Avis vérifiéReceived what I ordered in a reasonable… Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Réponse de 1001hobbies.fr
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéGot what I ordered in a timely matter… Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
Réponse de 1001hobbies.fr
delkits Dear customers Thank you for your feedback! . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! Best regards The customer Care 1001 Hobbies
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A. A.
22 mars 2021
Avis vérifié…Great, fast service. I received your package from France to California, USA in 3 days! Amazing service during this pandemic. My only complaint is that I did not realize the electric racetrack would have European plugs. Guess I missed that info in the product description. A quick run to the drug store to get an adapter solved the problem.
Réponse de 1001hobbies.fr
Mr Darway, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéWow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Réponse de 1001hobbies.fr
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéI've been happy with their services. I've been happy with their services.
Réponse de 1001hobbies.fr
Robert, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
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