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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéQuick Quick, efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
Réponse de 1001hobbies.fr
Ken, We thank you for your comments and your trust. It is this kind of message that makes our job our passion. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! Have a nice day the 1001 hobbies of customer service
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A. A.
22 mars 2021
Avis vérifiéwrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Réponse de 1001hobbies.fr
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
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A. A.
22 mars 2021
Avis vérifiéVery fast and communicative. Very fast and communicative.
Réponse de 1001hobbies.fr
Mr Chambers Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéMy first order was fantastic and… My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Réponse de 1001hobbies.fr
Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service
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A. A.
22 mars 2021
Avis vérifiéPackage arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
Réponse de 1001hobbies.fr
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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A. A.
22 mars 2021
Avis vérifiéExcellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA ... Service!
Réponse de 1001hobbies.fr
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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A. A.
22 mars 2021
Avis vérifié1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
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A. A.
22 mars 2021
Avis vérifiéArrived on time and promptly Arrived on time and promptly. Everything was present in the package.
Réponse de 1001hobbies.fr
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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A. A.
22 mars 2021
Avis vérifiéI ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Réponse de 1001hobbies.fr
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéHighly recommend for on line shoppers… Highly recommend for on line shoppers specially for international buyers. Very reliable and fast shipping. Package arrived safe and complete. Will buy again. Thanks
Réponse de 1001hobbies.fr
Mr Jueco We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéHorrible Order Processing - Do Not Buy From 1001 Hobbies I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.
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A. A.
22 mars 2021
Avis vérifiéPurchased a model kit and after market… Purchased a model kit and after market accessories. I like the way you can put in a type of plane and all the after market stuff will show up also. Great service. Thank you.
Réponse de 1001hobbies.fr
mr. Richard Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéProduct not yet received Product not yet received
Réponse de 1001hobbies.fr
Mr. Roche, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 27/07/2020, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéOutstanding! Rapid service and shipping! I can’t recommend highly enough!
Réponse de 1001hobbies.fr
mr. Schultze Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéIt took a while to get here It took a while to get here, but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway, The masks for the B26 look amazing. Thank you.
Réponse de 1001hobbies.fr
Mr McLaughlin, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéPoor packing allows damaged package I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.
Réponse de 1001hobbies.fr
hello Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website Customer Care 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéAugust 11 It was a very good experience and I am strongly considering utilizing the services of 1001 again
Réponse de 1001hobbies.fr
Mr McKenzie, Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéFast Delivery and secure parcel well Fast Delivery and secure parcel well
Réponse de 1001hobbies.fr
Mr PingHung Chou Thank you for your comment . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéI placed my order (and was charged for… I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.
Réponse de 1001hobbies.fr
Mr. Friedman, Thank you for your feedback. We would like to inform you that the product ordered is currently being delivered. The delivery time to the USA is very long due to the current status of COVID-19. Please also note that you have ordered a product ""shipped under X to X"". Order placed on 25/07/2020 01:21:11, shipped on 06/08/2020 21:20:06 We apologize for this delay and regret your disappointment. Thank you for your understanding, customer service 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéNice kit and keeps the kid busy Nice kit and keeps the kid busy , shipping is very slow however
Réponse de 1001hobbies.fr
Marlene Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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