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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéThank you! Quick order processing, good prices, everything as expected! Thank you!!!
Réponse de 1001hobbies.fr
Dear Mr Tarnawski Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéThis was an excellent transaction This was an excellent transaction, great seller, nicely packed. I recommend them.
Réponse de 1001hobbies.fr
Dear customer Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéItem was EXACTLY as described by seller… Item was EXACTLY as described by seller and shipped FAST!
Réponse de 1001hobbies.fr
Dear Mr Baird Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéVery bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
Réponse de 1001hobbies.fr
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
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A. A.
22 mars 2021
Avis vérifié?t was my first deal with… ?t was my first deal with 1001modelkits. I was satisfied. I have no complaints. Everything is done on time
Réponse de 1001hobbies.fr
Dear Mr Najarov Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéI am still waiting my order and can… I am still waiting my order and can find no way of contacting anybody at the company.
Réponse de 1001hobbies.fr
Mr. Andrews, Thank you for your feedback. Our customer service will contact us as soon as possible. Sincerely, Laure
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A. A.
22 mars 2021
Avis vérifiéquick and excellent service quick and excellent service
Réponse de 1001hobbies.fr
Dear Anderson Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéthe models I got are great the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
Réponse de 1001hobbies.fr
Dear Mr Lenkiewicz Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéIt’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Réponse de 1001hobbies.fr
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
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A. A.
22 mars 2021
Avis vérifiéShipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Réponse de 1001hobbies.fr
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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A. A.
22 mars 2021
Avis vérifiéMy order was fulfilled incorrectly...I… My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Réponse de 1001hobbies.fr
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
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A. A.
22 mars 2021
Avis vérifiéGood selection The Tamiya paints I ordered showed up well protected, and just in time for my project. I like 1001 Hobbies mostly for its selection of kits and after-market supplies that are hard to find anywhere else.
Réponse de 1001hobbies.fr
Sir Steinke Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéOn time and in full On time and in full
Réponse de 1001hobbies.fr
Dear JEREMY Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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A. A.
22 mars 2021
Avis vérifiéBestelling 6JUCCAC5F is niet correct… Bestelling 6JUCCAC5F is niet correct geleverd. Ontvangen een PLA NAVY FLIGHT DECK CREW van Het merk DreamModel, terwijl ik een Micro-Mir G7E/T3 German Torpedo heb besteld en betaald. Op email wordt niet gereageerd en telefonisch ook niet. Hoop toch nog mijn bestelde torpedo geleverd te krijgen maar heb weinig hoop.
Réponse de 1001hobbies.fr
Hallo, Bedankt voor je feedback. We verontschuldigen ons voor dit incident. Onze klantenservice zal zo snel mogelijk contact met ons opnemen. Met vriendelijke groet, 1001hobby's klantenservice
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A. A.
22 mars 2021
Avis vérifiéIncredibly slow.I am still waiting for… Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Réponse de 1001hobbies.fr
Mr. Christie, Thank you for your feedback. We inform you that we have opened an inquiry with our carrier who will get back to you as soon as possible. We thank you for your patience We wish you a merry Christmas and a happy new year. Yours sincerely, Laure
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A. A.
22 mars 2021
Avis vérifiéVreselijke communcatie en geen duidelijk inzicht in leveringen Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour, een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.
Réponse de 1001hobbies.fr
Goedemorgen, meneer, Wij betreuren dit incident en vragen u te geloven dat dit soort incidenten voor ons zeer onaangenaam is. Wij informeren u dat de klantenservice zo snel mogelijk contact met u zal opnemen. Met vriendelijke groet, 1001hobbies klantenservice.
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A. A.
22 mars 2021
Avis vérifiéGood Service, Bad Package Tracking No problems except I paid the extra charge for tracking in the USA and the “tracking” was basically useless. It never gave me an actual location, just (eventually) that the item had been delivered to the destination country...pretty broad as it’s a pretty big country. But the model did arrive safe & sound, and in general I was pleased with the service.
Réponse de 1001hobbies.fr
Dear Mr Arnold, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéThe site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Réponse de 1001hobbies.fr
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéSomewhere along the shipping path the… Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.
Réponse de 1001hobbies.fr
Dear Mr FEDERHOFERi, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéVery satisfied with the first rate… Very satisfied with the first rate quality of my purchases which were mostly detail kits for the Tamiya P-38 I’m building. These pieces really enhance the kit building. I’m in the United States so I have to anticipate the shipping times, but I know that up front. Seems to have anything a modeler could possibly need so I will definitely buy from again for the Sherman tank and Wildcat kits I’m building next.
Réponse de 1001hobbies.fr
Dear Mr Chinnis Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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