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Résumé des avis
La marque est appréciée pour la qualité de ses produits, leur conformité, et la rapidité de livraison souvent remarquée. Les clients se déclarent satisfaits des achats passés et soulignent l'efficacité du service.
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A. A.
22 mars 2021
Avis vérifiéDon’t waste your money, chances are you won’t ever receive purchased items Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don’t waste your time or money , they are awful.
Réponse de 1001hobbies.fr
Good morning Mr. Nauert, Thank you for your feedback. We apologize and understand your impatience. Our carrier informs us that he has delivered the package? Did you receive it? We will get back to you as soon as possible. Happy new years
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A. A.
22 mars 2021
Avis vérifiéTreasure Hunt Although the website is not the easiest to navigate, 1001 Modelkits has some hard to find kits and aftermarket supplies that are not found in most online hobby stores. For this reason, I usually check other websites first.
Réponse de 1001hobbies.fr
Dear Mr Steinke, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéIt has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...
Réponse de 1001hobbies.fr
Mister Brown, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (US U.S.A.)"" it will be distributed as soon as possible. With kind regards, Happy new year.
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A. A.
22 mars 2021
Avis vérifiéOrder Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
Réponse de 1001hobbies.fr
Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.
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A. A.
22 mars 2021
Avis vérifiéOrder not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Réponse de 1001hobbies.fr
Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies
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A. A.
22 mars 2021
Avis vérifiéitem in perfect condition and very… item in perfect condition and very quick in the delivery
Réponse de 1001hobbies.fr
Dear Mr Avian, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéYou sent me the wrong order You sent me the wrong order
Réponse de 1001hobbies.fr
Dear Whitney Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéI placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.
Réponse de 1001hobbies.fr
Mister Duever, We are sorry about this delay, we inform you that we have contacted the carrier, because in order to speed things up. On December 31st, it is validated ""Arrival at the office of exchange in the country of destination (CA CANADA)"" it will be distributed as soon as possible. With kind regards, Happy new year.
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A. A.
22 mars 2021
Avis vérifiéI have not received my items I have not received my items, nor have I received any indication that I will. Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.
Réponse de 1001hobbies.fr
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéOrdered on 4/12/20 still has not… Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!
Réponse de 1001hobbies.fr
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéI'm afraid that you choice of couriers… I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.
Réponse de 1001hobbies.fr
Geachte heer Mackintosh, Bedankt voor je feedback. We staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er erg in geïnteresseerd! Tot ziens op onze website 1001 hobby's
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A. A.
22 mars 2021
Avis vérifiéAires detail sets When no one else has what your looking for, 1001 hobbies does.
Réponse de 1001hobbies.fr
Dear Mr Sanchez, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéNot happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.
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A. A.
22 mars 2021
Avis vérifiéGood Service Good Service! Arrived well packaged and fast! Buyer from the UK
Réponse de 1001hobbies.fr
Dear Mr Chau, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéI have not yet received my package… I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
Réponse de 1001hobbies.fr
Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéThank you so much Thank you so much. The item (Ukrainian house)arrived quickly to the United States and was very well packaged.
Réponse de 1001hobbies.fr
Dear Mr Falco, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéI have not seen my purchased item yet. I have not seen my purchased item yet. I can’t blame the 1001 people about that but, I can say that their tracking information wasn’t that helpful. Counting from the day I made the purchase it has been 5 weeks that I have been waiting. I am doubtful that I will ever see my package. 1001 offers many items that I can’t get elsewhere but, I can’t trust that the delivery will be made.
Réponse de 1001hobbies.fr
Dear Mr Fall, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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A. A.
22 mars 2021
Avis vérifiéStill waiting I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn’t understand it. It is December 29th and I still haven’t received the model. My uncle also Ordered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. This Was the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don’t even know if it’s still coming or if I lost my money. I choose your company because of all the good reviews.
Réponse de 1001hobbies.fr
Mr Reilly Thank you for your comment. We inform you that the parcel is in corus of delivery. Customer service will get back to you as soon as possible. We deplore this situation Yours sincerely, Customer care 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéI ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider
Réponse de 1001hobbies.fr
Ms. Schneider, We inform you that we are today launching an investigation with the carrier. We are trying to move things forward, but be aware that this carrier is very much behind schedule. Thank you for your understanding, Customer care 1001hobbies.
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A. A.
22 mars 2021
Avis vérifiéBad shipping time Bad shipping time , cost of delivery represents specail courier rate , but actual shipping time is longer than air post parcel.
Réponse de 1001hobbies.fr
Dear Mr Chenne, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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