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Résumé des avis
L'établissement offre un service rapide et professionnel à Nice Aéroport, avec un personnel sympathique et accueillant. La prise en charge et la restitution des véhicules se font sans souci, garantissant une expérience agréable globalement.
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A. A.
8 oct. 2024
Avis vérifiéBon rapport qualité prix.
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A. A.
8 oct. 2024
Avis vérifiéMixed feelings about this rental. I rent a lot of cars throughout the year, but this is likely the worst rental I've had. Office staff were great, and the collection and admin staff at getting the car rented were great. I don't have a complaint with them as they were clearly trying their best and seemingly under a lot of pressure. It's the vehicle, however I am unhappy with. We were given a Renault Scenic which looked great on face value, but on closer inspection, the car was missing a hubcap, the wing mirror had duct tape holding it together and the car generally wasn't that clean. It still had cigarettes and some trash from the previous renter. Regardless, we were keen to get started and get the holiday underway. Within a day, the tyre low-pressure warning light came on the dashboard, so we checked the tyres and noticed 3 large chunks of rubber were missing from the front right and rear right tyres. After long journeys were also released that braking became an issues with the brake pads clearly over worn. We had two kids in the car with us and the vehicle felt unsafe. As we were up 1.5 hours away from the centre, and with smaller journeys we opted to keep the vehicle to do local journeys, and highlight the response to the office to see about changing the car. The office did respond and offer us a VW Polo which was a much smaller car instead, but it also meant having to return to the centre to change the car. Out of inconvenience and with smaller drives we opted to keep the car for the duration and returned it as part of the rental agreement.
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A. A.
7 oct. 2024
Avis vérifiéCatastrophique Agence hors aéroport alors que sur le site on annonce dans l'aéroport 2 heures pour récupérer le véhicule À fuir
Réponse de rentacar.fr
Bonjour, Nous avons pris connaissance de votre retour concernant votre expérience avec notre agence. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés avec la localisation de l'agence, qui est indiquée sur notre site comme "NICE AEROPORT POINT SERVICE". Cela signifie que le service est en dehors de l'aéroport, mais notre équipe se déplace pour venir vous chercher et vous ramener à l'agence. Nous comprenons que le temps d'attente pour récupérer votre véhicule ait pu être frustrant et nous prenons vos remarques très au sérieux. Nous allons transmettre vos observations à notre équipe. Vous remerciant par avance pour votre compréhension. Bien à vous, **Myriam** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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A. A.
7 oct. 2024
Avis vérifiéMagnifique
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A. A.
7 oct. 2024
Avis vérifiéThe Car was broken, the locking system was defective, the tailgate did not work and the car was already battered on the right! A shuttle to the airport was not offered on return!
Réponse de rentacar.fr
Hello, We are sorry to hear that you have experienced problems with the vehicle. We would like to assure you that every vehicle is checked before each rental, and if any danger is detected, it is not put into service. Concerning the shuttle, it is indeed only available for departures, as specified in our conditions. We understand your frustration and will follow up with the agency concerned to improve the quality of service. Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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A. A.
7 oct. 2024
Avis vérifiéTop !
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A. A.
6 oct. 2024
Avis vérifiéSuper contact, personnel serviable.Dommage que l'agence soit fermée entre 12h et 14h. On a été obligé d'attendre 2 heures de plus à l'aéroport de Nice
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A. A.
6 oct. 2024
Avis vérifiéAll great!
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A. A.
5 oct. 2024
Avis vérifiéProblemlose Abwicklung inklusive Transport vom und zum Flughafen. Der Abholort am Flughafen ist nicht eindeutig; eine genauere Erklärung oder Skizze ist notwendig. Der Wagen war ausgezeichnet
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A. A.
4 oct. 2024
Avis vérifiéRAS, prix de location très convenable, le personnel efficace et sympathique, Rien à dire
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A. A.
4 oct. 2024
Avis vérifiéL‘entreprise est sympa, le service bon
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A. A.
3 oct. 2024
Avis vérifiéDes péripéties avec le véhicule cette fois mais un personnel toujours très disponible, impliqué (e) et arrangeant (e). Merci
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A. A.
3 oct. 2024
Avis vérifiéÉquipe très pro et sympa
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A. A.
3 oct. 2024
Avis vérifiééquipe professionnelle et sympathique
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A. A.
3 oct. 2024
Avis vérifiéNous n'étions pas avertis que Rent A Car était loin de l'aéroport, sinon je n'aurai pas choisis ce loueur. Nous avons attendu 30 min avant qu'une navette vienne nous chercher. Le véhicule prêté était très très sale, a l'extérieur comme à l'intérieur. Il y avait même encore un effet personnel des locataires précédents.
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A. A.
30 sept. 2024
Avis vérifiéShameful and rude! I will never rent a car here!
Réponse de rentacar.fr
Hello, Thank you for your feedback. We are sorry that your experience did not meet your expectations. Your comments do not reflect the level of service we strive to provide, and we will address this matter with the concerned team. We acknowledge your dissatisfaction and appreciate you taking the time to share your thoughts with us. Bien à vous, **Myriam** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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A. A.
30 sept. 2024
Avis vérifiéParfait
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A. A.
29 sept. 2024
Avis vérifiéThis was one of the worst car rental experiences I have ever had, I have rented cars globally for years. Our flight was delayed by an hour and the instructions on where to meet inside the airport were not clear - ‘under the pharmacy sign then ring us? We had to walk to a different terminal and by the time we found the pharmacy and rang they said they were closing the office in Nice in 10 mins which was miles from the airport and we would have to pay 82 euros for them to stay open! Over an hour later someone came to pick us up in a different place, and drive us to the car rental place- it was complicated (this man was a very pleasant person and the only positive experience) we got to the office outside of the airport and a different very small guy behind the desk was initially nice but then when we said it was unfair that we would be charged the extra because our flight was slightly delayed and it was complicated instructions to get the car he went absolutely ballistic, he was rude and aggressive saying this was not his problem, he works 70hrs a week etc and he was nasty, he argued with my husband and threatened ‘do you want the car or not?' As I had already paid upfront I would have lost 300 euros! I told my husband to leave the room because it was getting difficult and also we actually would not have been late if their instructions were clearer plus I don't understand most flights are slightly delayed and I had informed them of our flight number details in advance so they are just extorting customers. When they actually gave us the car it was dirty inside from the previous driver, full of their rubbish and grass and sand, footprints on the seats, I was so upset and stressed I just got in the car and we drove away. That guy behind the desk is nasty. Never again!
Réponse de rentacar.fr
Hello, Thank you for your feedback regarding your rental experience in Nice. First of all, we would like to apologize for the reception you received at our agency. The behavior you have described is not in line with the standards of service we wish to offer our customers, and we sincerely regret any inconvenience it may have caused you. However, we would like to remind you that, in accordance with our General Rental Conditions (CGL), on-call charges apply to all pick-ups outside the agency's opening hours. These charges are specifically designed to cover the cost of extending service outside normal operating hours. We understand that the situation may have been frustrating, particularly with the unclear instructions on where to meet at the airport, and we will take your comments into account in order to improve this process. We appreciate your understanding. Bien à vous, **Céline** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
Réponse de A. A.
Hi Celine, thanks for your reply, You have not addressed the fact the car had not been cleaned from the previous customer? Even if we were late I'm not sure why we didnt have a clen car waiting for us? Thanks jane
Réponse de rentacar.fr
Hello, With regard to the state of cleanliness of the vehicle, we fully understand your disappointment. Occasionally some customers return vehicles late, which can reduce the time our staff have to prepare and clean the cars before handing them over to new tenants. However, this does not reflect the level of service we strive to provide, and we sincerely regret that you received a vehicle that did not meet our usual standards. We will ensure that we strengthen our processes to ensure that every vehicle is fully cleaned and prepared, even in late situations, so that this does not happen again in the future. Bien à vous, **Céline** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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A. A.
28 sept. 2024
Avis vérifiéTrès bon accueil Personnel très sympathique Une navette est venue Ns chercher et Ns a raccompagne à l aéroport
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A. A.
27 sept. 2024
Avis vérifiéSurtout il faut prendre une voiture avec GPS si vous voulez retrouver l'agence bien cachée au milieu d'un entrelacs de voies rapides et d'autoroute , j'ai mis 1h30 pour y parvenir avec Google map !
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