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Résumé des avis
Le service chez Rentacar à Carcassonne est jugé très efficace, avec un personnel aimable, professionnel et un bon accompagnement. Les voitures sont propres et la location est rapide, offrant une excellente expérience globale.
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Roxane B.
10 sept. 2024
Avis vérifiéTrès bonne expérience sauf l'accueil effectué par la jeune fille qui nous a récupérées à l'aéroport... pas bonjour, pas un sourire comme si cela l'incommodait d'avoir fait le déplacement. Dommage, accueil au bureau parfait et de bonnes explications par les personnes qui nous ont prises en charge.
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P. R.
10 sept. 2024
Avis vérifiéras
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A. D.
9 sept. 2024
Avis vérifiéBroker sent car hire voucher through with details that we'd be collected from the airport on arrival (Flight number and time given at booking). No one was there to meet us. No one answered the phone at the office in town and so we were stuck in arrivals trying to work out if we had a car hire or what to do. Broker (Auto-Europe) were equally useless as all they could do was Google for other phone numbers. When we eventually got through to the office in Carcasonne, they sent someone to pick us up but they just parked up in Departures. They didn't come looking for us and they didn't have a sign with my name on. When we got to office, collection of the car was fine. On returning it though, the office was closed until 2pm and out flight was 3.45pm. It all working out but was cutting it fine as there was only 1 member of staff working and multiple cars being dropped off. Stress that is required. Also, documents sent in French when English would have been helpful.
Réponse de rentacar.fr
Hello, We apologize for any inconvenience you may have experienced upon arrival. Our agencies are not located directly at the airport, but we do offer a shuttle service to pick up our customers. However, it is necessary to contact the agency when you arrive to arrange this service. We have taken good note of your comments and will work to improve our communication on this point, in particular by making information clearer and more accessible. Regarding the French documents, we apologize for the confusion and will endeavor to provide English versions in the future. Thank you for your feedback, and we look forward to providing you with a better experience on your next rental. Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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Syvlie M.
9 sept. 2024
Avis vérifiéune équipe efficace, merci à tous
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J. P.
9 sept. 2024
Avis vérifiéWe rented a car for one week, near Carcassonne airport. The car depot is a short drive away from the airport itself but the company run a shuttle service which was efficient. The staff were friendly and polite. Our main but significant issue was that the depot closes for 2 hours over lunch time and this was not made clear to us at all. Our return flight meant that we, along with about another 6 other families all turned up to return our car during the lunch hour, with no information or notice about the depot being closed or when they would return. Thus added a lot of stress to the end of peoples holidays, and the cost of a taxi/Uber. Overall, the car was fine, but the company need to make people aware that they are closed during parts of the day, so we can plan our return drop-offs accordingly. A notice on the door for emergencies would also be useful. The depot must have this issue every week for those flying on a specific airline.
Réponse de rentacar.fr
Hello, Thank you for your detailed feedback. We are pleased that you appreciated the quality of our shuttle service and the friendliness of our team. Concerning the closing times, we understand the stress this may have caused when returning the vehicle. Our opening times are indeed indicated on our website, but we will make sure that our customers are better informed in the future, particularly to avoid any unpleasant surprises. We apologize for this inconvenience and will take your comments into account to improve on-site communication, in particular by displaying a clear notice on the door for emergencies. Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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M. R.
8 sept. 2024
Avis vérifiéAmabilité du personnels
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J. C.
7 sept. 2024
Avis vérifiéVery efficient process. Arrived in Carcasonne and rang the Rent-a-car office. The meet & drop process worked very well. The contract was very handy to receive by email, with all images before and after of the car. This was very efficient and handy.
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Robert K.
6 sept. 2024
Avis vérifiéGood service from friendly people
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C. R.
6 sept. 2024
Avis vérifiéOverall very pleased with the car and service received . I had booked a Renault Twingo based on price and need and was given a Renault Clio which was bigger than the Twigo so was very happy with that . Well done . I'll recommend to friends
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Rudy B.
6 sept. 2024
Avis vérifiéPersonnel très sympa
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Laura S.
5 sept. 2024
Avis vérifiéNo on airport and when needed to return a bit early was closed on a 2 hour lunch break and had to get 25 euro Uber to airport
Réponse de rentacar.fr
Hello, We understand that our agency's opening hours may have inconvenienced you. We are aware that this can be a sensitive issue, and we would like to apologize for any inconvenience this may have caused. It is important to note that our agency opening times are clearly indicated on our website. We also make every effort to remind you of them in the confirmation email you receive following your booking. However, we take note of your feedback and will re-evaluate our communications to ensure that this information is easily accessible and highlighted. Your understanding in this regard is greatly appreciated. If you have any other concerns or additional suggestions, please do not hesitate to let us know. We're here to ensure you have the best possible customer experience. Best regards, The Rent a Car team Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
Réponse de Laura S.
We knew the opening hours. Our airline asked us to arrive earlier than planned so we had to drop off when you were closed. Two hour lunch breaks are ridiculous. Sent from Outlook for iOS
Réponse de rentacar.fr
Hello, We understand your dissatisfaction and we're sorry we weren't able to meet your expectations. We are constantly working to improve our service, so please be assured that we are taking your comment into account. We wish you a pleasant day. Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
Afficher les commentaires Masquer les commentaires -
Charles B.
4 sept. 2024
Avis vérifiéras
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Jacqueline C.
4 sept. 2024
Avis vérifiéLa location d'une Clio a été très facile à réaliser , aucun problème, et lorsque j'ai rendu la voiture idem , je suis très satisfaite de cette 1 ère expérience
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J. C.
4 sept. 2024
Avis vérifiéSuper accueil et voiture en parfait état. Dommage que le temps d'attente se ressente du manque de personnel
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Christophe K.
2 sept. 2024
Avis vérifiéVery good but shuttle need from airport
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D. F.
1 sept. 2024
Avis vérifiéJe considère simplement qu'il vaut la peine de mentionner qu'il doit y avoir quelqu'un qui parle une langue autre que le français. En tant que Portugais, nous avons eu la chance d'avoir un employé qui, lors de la livraison de la voiture, parlait un peu portugais. Mais la personne qui transportait la voiture depuis l'aéroport ne parlait pas anglais, ce qui rendait la communication difficile.
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Edward B.
1 sept. 2024
Avis vérifiéI booked this as a pick up at Airport car, not shuttle to office! I was one of several passengers who also booked airport pick up. You Also suggested i leave my family at airport. This is unacceptable and you need to not mislead people about the shuttle.
Réponse de rentacar.fr
Hello, Your comment about the location of our agency has caught our full attention. We are fully aware that our locations may not always correspond to our customers' expectations, particularly in the absence of agencies in railway stations and airports. As a local rental company, we have chosen to locate mainly in urban and suburban areas to offer our customers optimum accessibility. We understand that this can cause inconvenience, but we'd like to emphasize that our agencies near stations and airports are able to offer service points to make your journey easier. Your feedback is of paramount importance to us, and we assure you that we are doing our utmost to constantly improve our services. We appreciate your understanding of this particular feature of our agency network. If you have any other concerns or suggestions to share, please don't hesitate. We're here for you, and your satisfaction is our top priority. Thank you in advance for your understanding. Translated with DeepL.com (free version) Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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Richard M.
31 août 2024
Avis vérifiéSuper accueil simple et efficace. Merci a Alexis
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Richard B.
31 août 2024
Avis vérifiéMerci
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J. C.
30 août 2024
Avis vérifiéTrès bien
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