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Résumé des avis
La location à NICE AEROPORT - St Laurent du Var se distingue par un personnel arrangeant et professionnel, un accueil chaleureux, et des véhicules récents et propres. Les avis soulignent une expérience satisfaisante avec un service efficace et une grande disponibilité de l'équipe.
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Claudino S.
7 oct. 2024
Avis vérifiéTop !
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Anne B.
6 oct. 2024
Avis vérifiéSuper contact, personnel serviable.Dommage que l'agence soit fermée entre 12h et 14h. On a été obligé d'attendre 2 heures de plus à l'aéroport de Nice
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Dominik S.
6 oct. 2024
Avis vérifiéAll great!
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A. E.
5 oct. 2024
Avis vérifiéProblemlose Abwicklung inklusive Transport vom und zum Flughafen. Der Abholort am Flughafen ist nicht eindeutig; eine genauere Erklärung oder Skizze ist notwendig. Der Wagen war ausgezeichnet
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Fabrice D.
4 oct. 2024
Avis vérifiéRAS, prix de location très convenable, le personnel efficace et sympathique, Rien à dire
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Jens J.
4 oct. 2024
Avis vérifiéL‘entreprise est sympa, le service bon
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Laure G.
3 oct. 2024
Avis vérifiéDes péripéties avec le véhicule cette fois mais un personnel toujours très disponible, impliqué (e) et arrangeant (e). Merci
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Christian M.
3 oct. 2024
Avis vérifiéÉquipe très pro et sympa
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M. B.
3 oct. 2024
Avis vérifiééquipe professionnelle et sympathique
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Sophie M.
3 oct. 2024
Avis vérifiéNous n'étions pas avertis que Rent A Car était loin de l'aéroport, sinon je n'aurai pas choisis ce loueur. Nous avons attendu 30 min avant qu'une navette vienne nous chercher. Le véhicule prêté était très très sale, a l'extérieur comme à l'intérieur. Il y avait même encore un effet personnel des locataires précédents.
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Simona C.
30 sept. 2024
Avis vérifiéShameful and rude! I will never rent a car here!
Réponse de rentacar.fr
Hello, Thank you for your feedback. We are sorry that your experience did not meet your expectations. Your comments do not reflect the level of service we strive to provide, and we will address this matter with the concerned team. We acknowledge your dissatisfaction and appreciate you taking the time to share your thoughts with us. Bien à vous, **Myriam** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
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Guillaume D.
30 sept. 2024
Avis vérifiéParfait
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J. S.
29 sept. 2024
Avis vérifiéThis was one of the worst car rental experiences I have ever had, I have rented cars globally for years. Our flight was delayed by an hour and the instructions on where to meet inside the airport were not clear - ‘under the pharmacy sign then ring us? We had to walk to a different terminal and by the time we found the pharmacy and rang they said they were closing the office in Nice in 10 mins which was miles from the airport and we would have to pay 82 euros for them to stay open! Over an hour later someone came to pick us up in a different place, and drive us to the car rental place- it was complicated (this man was a very pleasant person and the only positive experience) we got to the office outside of the airport and a different very small guy behind the desk was initially nice but then when we said it was unfair that we would be charged the extra because our flight was slightly delayed and it was complicated instructions to get the car he went absolutely ballistic, he was rude and aggressive saying this was not his problem, he works 70hrs a week etc and he was nasty, he argued with my husband and threatened ‘do you want the car or not?' As I had already paid upfront I would have lost 300 euros! I told my husband to leave the room because it was getting difficult and also we actually would not have been late if their instructions were clearer plus I don't understand most flights are slightly delayed and I had informed them of our flight number details in advance so they are just extorting customers. When they actually gave us the car it was dirty inside from the previous driver, full of their rubbish and grass and sand, footprints on the seats, I was so upset and stressed I just got in the car and we drove away. That guy behind the desk is nasty. Never again!
Réponse de rentacar.fr
Hello, Thank you for your feedback regarding your rental experience in Nice. First of all, we would like to apologize for the reception you received at our agency. The behavior you have described is not in line with the standards of service we wish to offer our customers, and we sincerely regret any inconvenience it may have caused you. However, we would like to remind you that, in accordance with our General Rental Conditions (CGL), on-call charges apply to all pick-ups outside the agency's opening hours. These charges are specifically designed to cover the cost of extending service outside normal operating hours. We understand that the situation may have been frustrating, particularly with the unclear instructions on where to meet at the airport, and we will take your comments into account in order to improve this process. We appreciate your understanding. Bien à vous, **Céline** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
Réponse de J. S.
Hi Celine, thanks for your reply, You have not addressed the fact the car had not been cleaned from the previous customer? Even if we were late I'm not sure why we didnt have a clen car waiting for us? Thanks jane
Réponse de rentacar.fr
Hello, With regard to the state of cleanliness of the vehicle, we fully understand your disappointment. Occasionally some customers return vehicles late, which can reduce the time our staff have to prepare and clean the cars before handing them over to new tenants. However, this does not reflect the level of service we strive to provide, and we sincerely regret that you received a vehicle that did not meet our usual standards. We will ensure that we strengthen our processes to ensure that every vehicle is fully cleaned and prepared, even in late situations, so that this does not happen again in the future. Bien à vous, **Céline** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  
Afficher les commentaires Masquer les commentaires -
Pierre L.
28 sept. 2024
Avis vérifiéTrès bon accueil Personnel très sympathique Une navette est venue Ns chercher et Ns a raccompagne à l aéroport
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Marie-Genevieve Q.
27 sept. 2024
Avis vérifiéSurtout il faut prendre une voiture avec GPS si vous voulez retrouver l'agence bien cachée au milieu d'un entrelacs de voies rapides et d'autoroute , j'ai mis 1h30 pour y parvenir avec Google map !
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I. G.
27 sept. 2024
Avis vérifiéPersonnel très agréable Par contre veuillez mettre un.repondeur pour prévenir de la fermeture sur le temps de midi car nous avons eu peur un.moment de ne pas avoir de voiture ayant atteri a midi le repondeur disait injognable et boîte pleine
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Eric A.
27 sept. 2024
Avis vérifiéTout était parfait rien à dire
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Catherine B.
26 sept. 2024
Avis vérifiéService de location extérieur à l'aéroport mais navette pour venir nous chercher et nous reconduire.Satisfait du service rendu..voiture prévue sale à l'intérieur car restituée ainsi a fait l'objet d'un nettoyage aspirateur avant de nous être remise
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J. B.
25 sept. 2024
Avis vérifiéBonjour, J'ai envoyé un mail concernant une facturation supplémentaire à priori sans explication, resté sans réponse à ce jour…
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O. D.
25 sept. 2024
Avis vérifiéL'agence de Nice Aéroport est à saint Laurent du var donc prévoir un peu de temps pour les navettes. Il faut les appeler quand vous arrivez. Personnel sympathique
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