Avis pour MARSEILLE GARE

Bonjour, Je vous rappelle que je n'ai reçu aucun devis ni facture du montant qui m'a été prélevé. Je ne peux donc pas faire intervenir l'assurance que j'avais contracté pour l'occasion et il me semble que c'est bien la preuve que j'ai été berné. Ce n'est pas en agissant de la sorte que vous rentabiliserez votre entreprise...

Bonjour, Veuillez trouver ci-joint les documents relatifs à ce sinistre. Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  

Hello Myriam, I asked the stuff for the refund in the local shop in Marseille. They confirmed but I didn’t hear anything and didn’t get the money back yet. Please can you check and let me know when I can expect The refund. Thanks Regards Linda * * *

Hello, We kindly ask you to provide us with your bank account details (RIB/IBAN) in PDF format. Once received, we will be able to finalize the processing of your request. Bien à vous, **Myriam** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  

Hey Myriam, Attached you find the information. Linda Pixa DE03120300001006096398 BYLDEM1001 (DKB) Please also refund the insurance costs . Many thanks Regards Linda * * *

Good day Myriam, I didn’t receive the refund yet. When did you do the transfer? Regards Linda * * *

Hey Myriam, Unfortunately I didn’t receive any response and also not the refund yet. Please let me know about the state. Regards Linda Pixa * * *

Hi, Our agency tell us they need a picture, photo or pdf of your RIB/IBAN. Can you send us ? It will help us to do the refund. Bien à vous, **Christophe** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  

Hey Christophe, I already send a picture with these information . Attached you receive it once more. Please let me know when you did the refund. Regards Linda * * *

Hello, Following your feedback, we would like to inform you that you will be reimbursed €30 as a gesture of goodwill. The attached inventory shows that the tyre pressure warning light did not appear at the start of the journey and that the tyre wear indicator was not at its minimum. The reimbursement will be made within a maximum of 30 days. Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  

Hello, We are responding to your email. The photos we sent you are those taken from the report made when the vehicle was picked up. The photos you mention were taken later, without us being able to determine the exact time. As stated in our previous correspondence, the condition of the tyres did not pose any risk to driving. Consequently, we are maintaining the £30 refund already granted. Finally, the person who offered a full refund is no longer part of our staff. Please do not hesitate to contact us if you require any further information. Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr  

Hey Filiz, I won’t accept this. The tires can‘t get this bad within few hours. My Phone took a time stamp when I did the picture. Attached you receive the prove. Will you tell me, that this can happen in few hours after picking up the car? I was trying to contact your office several times, because I was freaking out and it was such dangerous to drive but no one was to be reached. Again, I won’t accept this. Regards Linda * * *

Picture is attached Regards Linda * * *

Dear Ms. Pixa, We are writing to you regarding your file. After verification, we have confirmed that you have disputed the payment of your rental fee of €124.81. As a result, the refund of €30 cannot be processed. In order to resolve this issue, we invite you to settle the difference of €94.81 by contacting our agency at 0033 4 91 50 12 00 (international number). Best regards, Bien à vous, **Filiz** _Le service clientèle_ @ : service-clientele@rentacar.fr 📞 0891 700 200 (0,20/min prix appel) www.rentacar.fr